Clinical Care Navigator Manager

Apply for our New Clinical Care Navigator Manager role, shaping the future of community mental health care in the Black Country, The Clinical Care Navigation Manager responsibility lies in supporting clinical teams to optimise the assessment of patients' care needs by assisting the management of the patient effectively throughout triage. They will be pivotal in efficiently guiding patients seamlessly through the triage, assessments, and treatment process within the expected timelines. Ensuring that every referral receives a fitting and system-supported outcome tailored to their needs. This role involves close collaboration with Urgent Care colleagues, PCN leads, GPs, VCSE sector, Local Authorities,Improving patient referral management involves streamlining the referral process, navigating comprehensive pathways, and coordinating with relevant clinical and non-clinical services, both internally and externally. Clinical and risk assessment skills will play a crucial role in ensuring optimal patient outcomes throughout the referral management journey. The Clinical Care Navigation Manager will be expected to contribute
a clinical opinion, based on their clinical skills and knowledge, as part of the multi- disciplinary team to support a timely and effective outcome of patients referrals received.

Are you passionate about improving patient pathways for mental health support that best suit their needs?

Are you excited about the prospect of embedding newly transformed services?

Do you have the drive to make a positive impact on the lives of the people who use our services?

Do you have the skills to bring people along and support a positive shift in culture?

If the answer is yes, you could be the perfect fit for this truly transformational role.

We are modernising the way that community mental health care is delivered in Wolverhampton. This truly transformational role will sit within the Primary Care Mental Health service, linking both community mental health teams and primary care mental health teams.

Joining our team as the Clinical Care Navigation Manager means taking charge of the referral management process within BCHFT with a dynamic approach. This role will balance the influx of referrals into BCHFT while ensuring seamless triage, assessments, and treatment journeys within the expected timeframes. This extends to supporting services across localities should demand surpass capacity within a specific area. The role will include proactively reaching out to underrepresented communities, ensuring that pathways throughout the local region and wider trust are not just utilised but also adequately resourced.