Contract Performance Specialist

We are currently recruiting for an ambitious Contract Performance Specialist to manage and deliver Operational excellence across the Water Repair &Maintenance Contract by creating a One Team alliance with our Service Partners and Internal Customers, identifying opportunities and delivering efficiencies to enable the company to achieve its strategic and financial targets, regulatory compliance, serviceability and excellent levels of customer service. Being part of our Water Network contracts team, you will be responsible for stakeholder and performance management of contract supplies which includes managing financial service level agreements and other relevant key performance indicators required to deliver value from the contract by optimising the delivery methods and creating innovative ways with the in house and service provider teams to achieve the desired output. Reporting to the Water Network Contract Manager, you will be part of a small but impactful team delivering the required contractual obligations with good level of support from the team members to enable you to learn, grow and shape the rôle successfully in this highly varied and fully empowering position. You will also be joining us at an exciting time for the business as we are approaching our new investment period, AMP 8 where your role will be crucial in changing the way we work, reviewing contracts and looking for opportunities to improve future ways of working which gives you a fresh exposure to collaborate with internal and external stakeholders. Working in partnership with service providers, you will work closely with contractors to identify and rectify leakage to achieve a positive customer satisfaction. Your key accountabilities will include : Developing, refining and implementing processes that ensure continuous improvements and efficiencies are identified, working with other areas of the business and stakeholders gain approval, implement and monitor to ensure effectiveness. Promote consistent and efficient ways of working therefore setting the standards'.

• Using Management Information and understand areas of overspend and in-efficiency and working with Service Partners, Commercial and Finance Teams identify corrective actions and opportunities to realign spend to budget and also maximise gainsharing"
• Working closely with the network and demand management teams as well as service partners monitor monthly spend against Capex and Opex budgets, using Management Information understand areas of overspend and in-efficiency and working with Service Partners, Commercial and Finance Teams identify corrective actions and opportunities to realign spend to budget and also maximise gainsharing.
• Responsible for ensuring external Service Partners deliver the service they are contracted to deliver to the required quality, cost and time scales.
• Monitoring and developing audit programme that ensures governance of the R&M Contract. This will cover all aspects of the Service Partners and internal resources activities, Health & Safety, quality, value, compliance, service risks, data / reporting etc.
The programme will be a combination of desk top and site audit and will employ BS6000 practices. Co-ordinating continual Contract development and improvement, assess scope and obligations in-line with environmental and legislative changes as well as business needs.


• Extensive level of experience in a Project management / Contractor management role within an operational environment
• Strong background of managing contracts and have sound commercial and contracting experience. Financially astute, able to drive financial performance, best company value and negotiate best market value.
• Ability to assess demands and expectations of internal and service partner teams, people, resources, compliance, efficiency, quality and demands from other parts of the business in identifying solutions to assess the effectiveness of current business processes and look for areas of improvement, efficiency and innovation.
• Confidence to conduct risk assessment in complex situations and balance the cost of work and resources
• Developing a One Team' alliance approach to all activities in a collaborative way
• Proven experience in ensuring effective controls are in place to identify, manage and mitigate risks including regulatory compliance, financial compliance, service delivery and health and safety
• Strong management and leaderships skills with the ability to motivate, influence and drive.
• Good verbal and written communicator that is able to communicate at all levels within the business and externally.
With a dedicated Learning and Development team, Southern Water is a place you can bring your true self to work and enjoy the opportunities for personal growth, professional development, and the chance to be the best you can be within a respectful and appreciative environment.