Customer Contact Administrator (Chelmsford / Office Based) Before you apply -Don't miss out on the jobs you're really looking for.

An exciting opportunity has arisen for an individual to undertake the role of Temporary Customer Contact Administrator based at Chelmsford. This opportunity is based at Chelmsford Police station, for up to 12 months to cover a period of maternity leave commencing in November 2024. Whilst you will be stationed at Chelmsford, there is a contractual requirement for you to provide cover to Harlow, Saffron Walden and Maldon as required. You must therefore either have access to a vehicle or be able to travel to all stations within your area by other means. This is a challenging but rewarding role in which you will work within the Front Counter and Help Desk area within the Police station. The role primarily entails dealing with all enquiries from the public both face to face and over the telephone, this could be anything from someone reporting a crime, or reporting a road traffic collision, people answering bail, registering on the sex offender register and those who are vulnerable and in need of help or simply seeking some advice. The role will also involve providing support to the rest of the Command by answering non-emergency 101 calls from members of the public when called upon. In order to fulfil the role, you will need to be emotionally aware and be able to take ownership for any decisions you make. You will also be responsible for using computerised systems to create, update and retrieve data for which training will be given. This role requires the highest degree of resilience and adaptability, it would suit a highly motivated and dynamic individual who has experience of working in a public facing role and is passionate about providing the best possible customer service.

• Takes ownership of own workload and is confident working under pressure with minimal supervision.
• Well-developed verbal and written communication skills, with the ability to communicate with officers and staff of all ranks, external agencies and members of the public.
• A good standard of education to GCSE A-C level (or equivalent) including English and Mathematics or demonstration of maturity and experience to this standard are essential.
It would also be beneficial if you could demonstrate:
• Have good keyboard skills, be familiar with using a computer and experience of using Word, Excel and E-Mail
• Experience working in a public facing role, managing conflict and resolving complaints.
The Customer Contact Administrator is always required to be professional, and customer focussed.

Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £28,650.00., Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so. This post is open to:
• British Citizens
• Members of a European Economic Area (EEA) state who hold settled status under the EU Settlement Scheme.
• Commonwealth citizens or foreign nationals (who are not British citizens or European Economic Area (EEA) state members) who have leave to enter or remain in the United Kingdom for an indefinite period that is free from restrictions.
All applicants (except those who have been serving abroad with the British Armed Forces) must have lived in the UK continuously for the past three years. Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes. Essex Police is a Disability Confident Leader, we:
• have subjected our Disability Confident self-assessment to external challenge and validation
• are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.
Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work. Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included. Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.