Digital Operations Consultant

EAME Distribution has an exciting opportunity for an experienced and passionate individual who can drive change and process improvements in the digital area. As a Digital Operations Consultant , you will play a key role in executing our digital strategy. Your primary role will consist in working with key dealers in the UK, the Netherlands and Norway and support the development of their digital capabilities in line with the Digital Excellence Program. The EAME Distribution Division manages Cat® distribution across Europe, Africa, the Middle East, and Eurasia. The division provides clear guidance and support across all Cat® dealers in the region to ensure their strong performance and their execution of the segment growth strategies. The division also delivers superior customer experiences, profitable services growth, and industry leadership. The incumbent will provide expertise in the area of Connectivity, Equipment Management Solutions as well as Dealer Data Management and serve as the Connectivity Subject Matter Expert for Europe Region. In this role you will work directly with senior dealer management as well as many internal business partners across the enterprise including Cat Digital, Construction Industries Services Division (CISD), Energy & Transportation Division (E&T) and Distribution Services Division (DSD). This position provides a unique opportunity to work in a dynamic and fast evolving environment and contribute to Caterpillar's Services Growth Strategy by working on enterprise-wide recognized initiatives and improving dealer digital capabilities and performance. To succeed in this role, strong Communication, Change and Project Management skills are essential. Main Job Responsibilities include:

• Driving execution of Digital priorities and strategic initiatives as identified by Leadership Tables, Operational Excellence Program and Services Growth Strategies.
• Establish and execute action plans and governance reviews to improve digital capabilities with assigned dealers.
• Consulting with dealers on Connectivity, Equipment Management Solutions and Data Management.
• Develop go-to-market strategies for Equipment Management solutions and drive customer adoption.
• Be the main digital contact for Dealers, Distribution Directors, Field Reps as well as various other internal business partners and provide subject matter expertise to improve Dealer Digital capabilities.
• Aligning strategies of the dealer, Cat Digital, Aftermarket Services, Industries and Caterpillar Distribution Services Divisions
• Keeping up with new industry trends, changing technology and regulations affecting the competitive environment.
  
  Proven experience in operational and marketing gained from a broad range of assignments requiring dealer and/or customer contact and interactions
• Strong interpersonal and communication skills including presentation proficiency and a demonstrated ability to earn trust and credibility with senior management teams
• Solid analytical skills and ability to work through large data sets. Advanced Excel knowledge is a plus.
• Proven leadership skills and ability to influence internal and external partners at all hierarchy levels to successfully drive change
• Extensive project management and process improvement experience
• Self-starter, able to work autonomously and in teams
Top candidates will also have:
• Good understanding of the Digital Operations environment and in particular Connectivity, Equipment Management Solutions and Dealer Data Management.
• Proven ability to drive operational improvements with dealers and customers
• Demonstrated ability to quickly understand dealer culture with the ability to translate that understanding into a tailored approach to selling the value of Digital offerings
Competency Descriptors
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Strategic Thinking: Knowledge of the importance of ""big picture"" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).
Additional Information: This position will require up to 30% Travel

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it., From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it's important to do work that matters. Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.