Digital Service Desk Analyst

The post holder will be reporting to the Service Desk Manager. The post holder will provide 'first line' technical support to the Trusts IT users, located across all sites:
+ Ensures IM&T information is processed in accordance with policies & procedures.
+ Investigates enquiries and queries from users, and provides assistance and advice as required.
+ May develop or adapt software/web pages/information reports or install/maintain a range of hardware and software, or assist in the analysis/interpretation of datasets or provide training., 1. Responsible for monitoring the forward schedule of change to keep up to date with planned infrastructure outages.
2. Ensure compliance with Health & Safety obligations within own spheres of responsibility.
3. To be aware of, and to adhere to, all Trust policies and procedures.
4. Within own sphere of responsibility, ensure the Service Desk (first line support) achieves targets (eg Service Level Agreements) defined by Service Desk Manager.
5. Analyse data to create reports to highlight any service level exceptions to the Service Desk Manager.
6. Is required to manipulate data to provide regular management reports using the Trust's IM&T Service Management Tools.
7. Under the guidance of the Service Desk Manager send trust wide communications when and where necessary to communicate outages and scheduled work to other IT staff.
8. Responsible for the development and maintenance of their own Personal Development Plans (PDP). To ensure that the appraisal meetings be conducted at fixed, regular intervals in coordination with their line manager.
9. Coordinate major incidents to ensure that all relevant parties are kept up to date.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.