Digital Success Manager

We have an exciting opportunity for a Success Manager to join our digital team in Compass Group UK&I. Reporting to the Head of Digital Deployment and aligned to the sector Head of Specialist Projects, you will be responsible driving the digital strategy across Business & Industry. Your role will be to ensure the successful adoption, implementation, and ongoing satisfaction across the sector for both clients and customers with digital products, services and solutions. The role involves a combination of customer relationship management, technical expertise, and strategic planning. You will be the lead advocate for our award-winning digital restaurant solutions such as app, POS, kiosks, AI tray scanning and many more features under our own Time2Eat brand. Currently live in over 300 outlets and growing. You will work with some of the most prestigious client brands and locations across the UK. Engaging with senior stakeholders and cross sector operations teams you will determine & advise on the best digital solutions that excite our customers, driving efficiency & profitability. As a "mobile worker" there is a requirement to visit sites and office locations across the UK&I. You will also be expected to attend the office a minimum of one day per week. The role:

• Define and agree digital priorities/roadmaps, working closely with B&I leadership teams and operations.
• Be the Sector champion for digital strategy - produce/present clear communications at all levels to ensure buy-in to what we are aiming to achieve. Provide direction on mid/long-term priorities.
• Create standardised sales bid & retention 'digital packages' to drive consistency, quality & value. Support sales and retention bids with digital strategy and innovative solutions.
• Bring to life the digital strategy with 'art of the possible' showcases (mobile or fixed).
• Work closely across D&T product managers and sector to identify and petition digital demand requests. Support with scoping of requirements and a gather supporting evidence.
• Promote the use of data and insight to make decisions that make the most difference for our customers and drive sales, participation, and brand loyalty.
• Act as customer interface and sector digital SME working closely with operators to provide clients with up to date cutting edge solutions. You will support with client site visits and business reviews.
• Identify and maintain Sector Digital Centres of Excellence, driving latest products and technologies showcasing best in class for the B&I sector.
• Create and maintain a network of reference sites, provides case studies and client testimonials for existing and new clients. Support and arrange site visits ensuring locations are kept "tour ready".
  
  Track record of mobilisations and stakeholder management at senior levels.
• Proven operational mobilisation experience - hands on and ability to work dynamically.
• Experienced & enthusiastic in App or Digital Product development / implementation.
• A great team player. Passionate about excellence in customer experience.
• Proven success in senior business relationship management.
• High degree of emotional intelligence and listening skills.
• Excellent written and oral communication skills.
• Self-starter, driven to achieve results.
• Excellent influence and persuasion skills.
• Actively seek to further knowledge and skills and to improve personal performance.
• Readily accept responsibility and use initiative.
• Methodical & analytical approach to problem solving.
  
  Join Our Team: We've Got Just the Job for You
Find a rewarding career, working with great people At Compass Group UK & Ireland, we match incredible individuals to rewarding roles and cultivate environments where our people can let their personality and passion shine through. As the UK and Ireland's leading food services partner, we know that when our people feel valued, our clients and customers feel the difference. That's why, when you step into a career with us, you'll be part of a truly supportive network with all the ingredients to go further. We pull out all the stops to make every moment at Compass Group UK & Ireland meaningful, with training schemes and development opportunities on the table for our team members who want to go the extra mile. Could you be our next team member? Why Compass? Joining Compass Group UK & Ireland is about more than getting onboard with the no. 1 team. It's about giving yourself the very best shot at a fulfilling career. We're people powered. That's why we make it our mission to recruit talented people and then help them to thrive, rewarding excellence every step of the way. Find a career that makes you smile A job you truly want to get out of bed for needn't be just a dream. With an exciting range of Compass careers to explore, now is the time to step into a role that inspires you. A role that lets your strengths shine, teaches you invaluable new skills, and drives your career path forward. As the UK and Ireland's favourite food services partner, we've got a position for every taste. Whether you want to bring flavour to our portfolio of brilliant brands as one of our talented culinary professionals, or you're a natural born leader with the management skills to motivate a frontline team, you'll thrive in one of our varied Compass Group UK & Ireland jobs. Compass Group UK and Ireland Compass Group UK & Ireland is the UK's leading food and support services provider. Operating in some 6,000 + locations across the UK & Ireland, Compass provides expert catering, cleaning, and facilities management services to a range of clients and sectors across the country. Tens of thousands of talented people providing tasty, well-cooked food and support services to improve the health and wellbeing of workers, school children, hospital patients, military and visitors to the nation's major sports and cultural events.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families