Elective Access Administrator

We are looking for highly organised, proactive, enthusiastic and customer focused team members within the Patient Access Department at Sandwell and West Birmingham Hospitals NHS Trust. Based at Sandwell Health Campus the roll is fast paced, varied and challenging working closely with our colleagues throughout the Trust and members of the public to provide a 'Best in Class' service. The department has four main areas -

• Outpatient Bookings, who manage with new referrals and appointments for a variety of specialties;
• Rapid Access and Imaging, who manage referrals for Cancer Services and Imaging,
• Contact Centre, who are the main point of contact for our service users and manage follow up appointments.
• Scheduled Care, who manage in-patient activity throughout the Trust, The post holder will be responsible for clinic management, booking and rescheduling of new and follow up appointments to specific targets, dealing with enquiries from colleagues and members of the public and associated administrative tasks.
  
  To be successful in this role you will need to be highly organised and a logical thinker with a strong ability to solve problems and multi task. A cheerful, caring and kind nature, with firm focus on delivering an excellent service are essential attributes, together with proven abilities to communicate effectively at at all levels
Ideally, you will have a good understanding of RTT and 2ww performance targets and have experience in working within a hospital environment; however this is not essential if you are able to demonstrate the other required skills.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality. Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding.The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities. We have three newly emerging strategic objectives: 1. Our People - to cultivate and sustain happy, productive and engaged staff 2. Our Patients - to be good or outstanding in everything we do 3. Our Population - to work seamlessly with our partners to improve live