Evening & Weekend Service Manager

The Evening and Weekend Service Manager is responsible for overseeing the management of UCL's library teams and facilities, which cover multiples sites in and around UCL Central Campus. This includes coordinating and supporting a large team of over 50 team members who provide front facing Library support at 9 different library locations to students, staff and visitors. You will provide regular reports through one-to-ones, meetings and handover to the Deputy Head of Evening and Weekend Library Services and Head of Evening and Weekend Services. As the role holds Duty Officer responsibilities it is expected that the post holder will respond to a varying range of emergency situations and be able to act when called upon. The role requires attendance to emergencies at multiple library locations usually this requires outdoor travel on foot and can be during the course of an evening. This is an on-campus role. It is not suitable for regular remote working. To apply for this job, please clearly specify which roles you would like to apply for by mentioning it at the top of your statement/cover letter. Post 1 - 19 hours per week (0.52 FTE) Hours of work: Monday 16.30 - 21.00 Tuesday 16:30 - 21.10 Sunday 10.15 - 21.15

• Includes 1 hour unpaid break
Post 2 - 27 hours per week (0.74 FTE) Hours of work: Friday 14.30 - 21.00 Saturday 09.45 - 21.15 Sunday 10.15 - 21.15
• Includes 1 hour unpaid break
This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit for more information., If you have any queries about the role or have any queries about the application process, please contact , quoting the job title and reference number. Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos/ The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work - please visit to find out more. What we offer As well as the exciting opportunities this role presents, we also offer some great benefits some of which include: 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days); Additional 5 days' annual leave purchase scheme; Defined benefit career average revalued earnings pension scheme (CARE); Cycle to work scheme and season ticket loan; On-Site nursery; On-site gym; Enhanced maternity, paternity and adoption pay; Employee assistance programme: Staff Support Service; Discounted medical insurance Visit to find out more. Our commitment to Equality, Diversity and Inclusion As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our department is working towards an Athena SWAN award. We are committed to advancing gender equality within our department. You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/ Available documents


• Experience of managing a large team to deliver frontline customer service, including supporting and developing large teams and the ability to strongly communicate to colleagues and users of all levels with an objective and clear with aims and outcomes.
• Can respond to complex and pressured situations and are able to find positive solutions by using their initiative and strong problem-solving abilities, particularly during time sensitive situations.
• Have good technical comprehension of software systems and solutions and are able support their continuous development. Specifically, good working knowledge of Microsoft 365 applications.
  
  UCL is London's global university. LCCOS - Library, Culture, Collections and Open Science - provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship.
The LCCOS family comprises 3 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.