FSCE Customer Services Manager - Reading School

Start ASAP - 37 Hours per week, Monday to Friday - Term time only plus two weeks - Permanent, Future Stories Community Enterprise Ltd (FSCE) is a new start up business. We are looking for an experienced and detail-orientated Customer Services Manager to join our team. You will be the driving force behind our customer support service, ensuring that all interactions are efficient, empathic and to the highest standard. Your leadership will be crucial in resolving customer issues and enhancing service delivery. You will be employed by Reading School but working for FSCE, which is a trading arm of the school set up to promote social mobility and impact in Grammar Schools.,

• You will be the primary contact for customer queries and feedback.
• You will ensure all customer interactions are compliant with relevant company policies, including data protection (GDPR).
• You will drive process improvement and develop systems and tools that enhance the customer experience.
  
  Proven experience in customer service management, ideally in education.
• Strong leadership and problem-solving skills.
• Excellent communication skills, both written and verbal.
• A proactive, solution-led approach with a commitment to a high level of customer service., Reading School is committed to safeguarding and promoting the welfare of children and young people. The successful candidate must be willing to undergo an Enhanced DBS Disclosure. Full details of our Safeguarding - Staff Recruitment Policy and Data Policy can be found on our website., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At Reading School, we have a clear educational philosophy and a deeply rooted commitment to social mobility. In all we do we seek to nurture character and develop academic excellence, and we know that what we do really matters. More than 10% of our Year 7 students come from disadvantaged backgrounds and we are proud of the difference that we make. In 2023, the school was rated the Sunday Times South East State School of the Year. We are a short walk from central Reading and close to transport links. Reading is a diverse place to live with arts, culture and heritage at the heart of the town.