Healthcare Cleaning Manager

Are you a dynamic leader with a passion for excellence in housekeeping & cleaning services? We are seeking an experienced and motivated Head Housekeeper to join our Facilities management team, where you'll play a pivotal role in shaping the future of our services., As Head Housekeeper, you'll be at the heart of our mission to deliver exceptional service within our Trust. You will manage and oversee Trust-wide Housekeeping, Cleaning, Hygiene, Sewing Room, and Pest Control services. Your role is vital in ensuring that our services not only meet but exceed quality and financial objectives.,

• Leadership & Strategy: Be a role model and contribute to the development of our workforce and business strategies. Drive our Facilities objectives across the organization.
• Operational Management: Oversee 24/7 operations for housekeeping, cleaning, and related services. Ensure compliance with standards and enhance service delivery.
• Collaboration & Expertise: Work closely with Directorate teams, senior managers, and external stakeholders, offering professional advice and ensuring best practices.
• Customer Service Excellence: Promote a patient-centered approach, ensuring that all services contribute to an exceptional patient experience., Operational Management: Oversee the daily operations of Trust-wide housekeeping, sewing room, and pest control services, ensuring compliance with standards and effective service delivery 24/7/365.
• Contractor Management: Manage contractors to ensure they meet service requirements and key performance indicators (KPIs).
• Service Development: Enhance services to be efficient, effective, and responsive, providing accurate information and expert advice.
• Health and Safety: Ensure operational health and safety for the team and stakeholders, supporting emergency responses.
• Customer Service: Foster a culture of high customer service, ensuring services contribute positively to the patient experience.
• Planning and Improvement: Develop and implement service plans, business cases, policies, and procedures, focusing on continuous improvement and operational excellence.
• Support Programs: Contribute to Trust's PLACE program, handle complaints according to standards, and assist in risk management and incident reporting.
• Collaboration: Work collaboratively within the Estates and Facilities Directorate to ensure strong service delivery and strategic alignment.
• Communication: Manage communication with internal and external stakeholders, ensuring consistency and accuracy.
• Project Management: Undertake additional projects as needed.
  
  Proven experience in managing large-scale housekeeping or facilities services.
• Strong leadership and strategic planning skills.
• Excellent communication and collaboration abilities.
• A proactive, problem-solving approach with a focus on customer service and operational excellence., Demonstrable ability to prioritise and manage time, people and resources to deliver required outcomes
• Good oral and written communication skills
Desirable criteria
• Experience in managing cleaning and housekeeping services, Experience in operational management or supervision
• Working within the NHS or other large complex organisation
• Experience in managing cleaning and housekeeping services
Desirable criteria
• Experience and ability in managing operational performance, Service planning
• Computer literate to include word / excel / outlook / power point
  
  Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." We are Compassionate in our thoughts, words and actions We are Aspirational and have a true desire to be dynamic and to innovate We are Resourceful and responsible in the way we work and live We are Excellent in our development, fairness and sharing best practice Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical. Diversity is what makes us interesting… Inclusion is what will make us outstanding. Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community., If you're ready to take on a challenging and rewarding role where you can make a real difference, we want to hear from you! Apply today and help us continue to provide outstanding services to our Trust and the communities we serve., By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period. The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies. Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Staff Benefits
• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• NHS pension scheme
• Employee Assistance Programme
• Money Advice Service
• Generous maternity, paternity and adoption leave for eligible staff
• On-site nursery (based at RBH)
• Full educational library services
• Cycle to work scheme, lockable storage for cycles
• Bus to work scheme
• Excellent rail and bus links
• A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.