IT SACM Operations Lead

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence., The role involves planning, managing and maturing a new ITAM and SACM capability for the digital and technology estate for Serco, including the design, delivery and operation of both standard and non-standard IT asset management services.

You will be responsible for establishing and maintaining effective processes and practices that ensure the accurate and up-to-date configuration of all assets and services, enabling efficient and reliable service delivery. The role requires a combination of technical expertise, leadership skills, and a strategic mindset to contribute to the overall success of our IT Service Management (ITSM) initiatives.

As part of this you'll:

- Develop and implement a SACM strategy aligned with organisational objectives
- Collaborate with key stakeholders to understand business requirements and translate them into SACM processes
- Lead and mentor a team of SACM professionals, providing guidance and support
- Work closely with the procurement and commercial teams to optimise spend and reduce wastage
- Design, implement and continuously improve SACM processes to ensure accuracy and efficiency
- Identify and address process bottlenecks to enhance overall service delivery
- Oversee the identification, control and status accounting of configuration items (CIs) throughout their lifecycle
- Conduct regular audits of the CMDB to verify the accuracy of configuration data
- Develop and maintain relevant metrics and key performance indicators (KPIs) for SACM

Proven experience in Service Asset and Configuration Management
- Strong knowledge of ITIL framework and practices
- Leadership and team management skills
- Excellent communication and interpersonal skills
- Analytical mindset with a focus on continuous improvement
- Experience with ITSM tools and CMDB solutions is desirable
- Familiarity with automation tools for configuration management
- Project management skills
- Senior Management experience across Digital Operations, strong commercial acumen as well as a strong understanding of transformation practices and continually evolving and changing organisations, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Here at Serco, we are seeking an experienced IT SACM Operations Lead to spearhead the development of the Service Asset and Configuration Management function, including HAM and SAM across the UK & Europe (25,000 staff with 16,000 Laptops/Desktops/Tablets/Mobiles, 500+ locations) to meet the needs and expectations of Serco's expanding business, through growth, diversification and acquisition.

IT SACM Operations LeadHybrid - Attached to the Solihull Office with UK Travel Full Time, Permanent Competitive Salary, Company car
- Bonus scheme - 5% on target, 10% exceeding targets
- Private healthcare
- Flexible working considered
- Pension - 6%
- A company passionate about diversity and inclusion
- Growth and development opportunities - Serco will support with a range of qualifications
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- Up to 25 days annual leave plus bank holidays, with the option to purchase more
- Life assurance

If you are a dynamic professional with a passion for optimising IT service delivery through effective SACM practices, we invite you to apply for this challenging and rewarding position. Join us in shaping the future of our Data, Digital and Technology Services!

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.