Library Assistant Apprentice

You will work to achieve a Level 3 qualification in Library, Information and Archive Services Assistant Apprenticeship.This will involve travel to Westminster Adult Education Service's Lisson Grove Centre (which is near Marylebone), approximately once a month.You will be given an appropriate time allowance to undertake this qualification, which is projected to be on average 6 hours per week.

This will be a full-time 36-hour post working 4 days every weekday and every other Saturday.

Weekdays from 9.15 - 6.15/7.15

Saturdays from 9.15 - 4.15

This post is fixed term lasting 18 months with intention to recruit you into a permanent role upon successful completion of the apprenticeship qualification.

Objective of role

Do you want to be part of our exciting, high-performing service as we look to the future and embrace new technologies and innovation to meet the needs of our customers?

You will play a vital role in promoting reading, supporting learning, and encouraging our visitors to participate in the rich cultural and community life of Richmond upon Thames.

You will help us deliver our strategies of:

Inspiring a community of readers of all ages.

Empowering learners and bridging the digital divide.

Supporting health, wellbeing and inclusion.

Opportunities for cultural and creative enrichment.

Promoting sustainable choices.

Instilling a sense of pride and belonging.

About the role

You will shelve and tidy stock, promoting it and helping customers choose books and ensuring that our collections are ordered, well-presented and accessible.

You will also help to deliver a wide range of reading events, such as weekly Rhymetimes and author talks.

You will use a range of IT systems and services at a high level.

You will answer customer and colleague enquiries both in person and on the phone.

You will be required to work in any of our 12 libraries across the borough, so you will need to be flexible in your attitude to work.

To successfully complete your apprenticeship, you must hold Level 2 qualifications in English and Maths. We can provide Functional Skills Level 2 support for you if you do not already have these qualifications.

Communication Skills- You will have the ability to communicate clearly, and with understanding, when working with the public including using the telephone email and social media.

Customer skills-You will have the ability and confidence to deal with challenging situations in a calm and effective manner.

Understanding of library system- you will have awareness of the range of resources and services currently delivered by libraries and the importance of libraries within communities

Autonomous work- you need to have ability work without close supervision, retain information and apply procedures as instructed.

Knowledge of Apprenticeship Programme-You will have knowledge of the Level 3 Library, Information and Archive Services Apprenticeship offered by Westminster Adult Education Service

Flexibility- You will be required to work in any of our 12 libraries across the borough, so you will need to be flexible in your attitude to work