Operations Director

Within a geographical area direct an operations team that supports the safe, sustainable and efficient provision and operation of fixed rail infrastructure services. Lead the operations team to meet defined safety, performance and financial objectives, balancing the interests of all customers. Act as operational lead for the geographical area in agreeing key priorities with stakeholders., 1. Direct the management of safety within the geographical area and act as a role model in the promotion of safety and environmental excellence across all areas of control.

2. Inspire excellence in the quality of service provided to Network Rail’s customers.

3. Direct the area team to achieve business / functional objectives and meet key performance measures. Create an engaged, motivated working environment in line with company values.

4. Create a culture to enable customer and frontline employee feedback to be reflected in policies and procedures to deliver continuous performance improvement.

5. Achieve financial, technical, safety and customer satisfaction targets agreed with the Chief Operating Officer.

6. Lead delivery of operations in compliance with policies, procedures and standards and direct the development of disaster and incident management plans. Support the on-site management of recovery from major incidents.

7. Manage the development and implementation of safety, train performance and customer satisfaction, initiatives. With the Head of Maintenance Delivery, create plans to address customer needs and performance issues.

8. Lead real-time delivery of train performance and implement processes to deliver continuous improvement.

9. Provide input to business plans, policies, standards and network strategies.

10. Act as the Designated Competent Person (DCP) for both formal and local investigations. Report on accidents/incidents and undertake investigations as required.

11 . Undertake safety tours and set the framework for safety and work quality check within the team., Diversity and inclusion are more than just buzz words for us. We’re constantly striving to make sure we provide a welcoming and safe environment for everyone. We recognise that certain groups are under-represented within our team and we’re working closely with our regional diversity and inclusion networks to make sure we support these groups as best as we can.

· Chartered member of relevant professional body or equivalent experience

· Significant successful experience in operational management in a Safety Critical Industry

· Recognised operational delivery leadership capability

· Able to demonstrate in depth knowledge and experience of health and safety management and compliance management processes

· Proven ability to influence decision making and build cross functional / cross company relationships

· Proven track record of customer relationship management

· Significant knowledge of rail industry

· Successful experience of managing business unit financials

· Able to demonstrate understanding of NR safety management system

Desirable

· In-depth understanding of the railway industry and its needs and interfaces

Knowledge of relevant standards and procedures

At Network Rail, we’re part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain, and operate our network.

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you're part of our team, you matter to us, and you matter to millions. Watch our video to find out more!

The Wales & Western region includes more than 2,700 miles of railway and we serve communities and businesses of Wales, the Thames Valley, West of England, and the Southwest Peninsula.
Our ambition to be responsive to passengers and freight users drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues, and protecting safety and wellbeing.

About our people and the recruitment process - We’re an inclusive employer of choice and we welcome applications from everyone!

· Privileged staff travel - Leisure travel discount of 75% on all leisure travel and includes family members.

· A subsidy of up to 75% on rail and underground season tickets if you travel to work on the train.

· GWR ticket alliance – Heavily discounted all day passes for you and up to 3 friends and family to use across the GWR network (20 passes per year)

· Benefits package including healthcare offers, a cycle to work scheme, discounted healthcare club membership, and a discounted offers and benefits including childcare, healthcare and online shopping site.

· A range of Pension schemes to choose from

· Effectively manage work-life balance with a 35hrs per week contract, hybrid working and enhanced family friendly support.

· 5 days paid volunteering leave.

· 2 weeks paid reserve leave for the Armed Forces community.