Portering, Mail and Waste Services Manager

The Portering, Mail and Waste Services Manager is a member of the Facilities management team, providing leadership, direction and management and supporting in the strategic development to the directly provided and contracted Portering, Mail and Waste services within the Trust ensuring that quality and financial objectives are met. The post will support the Facilities Team in providing professional advice and support on portering, mail and waste services to the Trust Executive, other Senior Managers, Clinical colleagues and external stakeholders. The post will take the operational responsibility for the Trust wide portering, mail and waste services and support in the provision of a highly responsive Facilities service to all areas of the Trust to ensure the Trust's performance requirements are actively supported and ensure that all Facilities' services are designed, developed and delivered with the patient as a customer.Main duties of the job · Be accountable for the day-to-day operational management of the Trust wide portering services, to include all elements of clinical and distribution portering 24/7/365; the Trust wide mail service, to include all elements delivery, sorting, franking and dispatching; the Trust wide waste services, to include all elements of waste, including clinical and specialist. · Ensure the role of Waste Manager is delivered to meet the required standards and outputs · Be responsible for operational health and safety within the scope of responsibility, to ensure the health and safety of operational team and impacted stakeholders · Support the emergency and urgent response to Facilities situations to reduce impact on the Trust and those who use our services · Develop services to provide effective and efficient services, ensuring appropriate delivery outcomes, accurate and timely information and expert advice is provided · Ensure services are appropriate, are monitored and ensure value for money and that high standards are achieved · Support the development and embedding of a culture to ensure the highest levels of customer service are demonstrated by Facilities staff promoting a professional and caring image. · Develop and implement service plans, business cases and proposals · Responsibility for Health and Safety, risk management, risk assessment and incident reporting databases for Facilities services, · Be a role model for the Estates and Facilities strategy · Contribute to the formation of the annual workforce development plans, Operational delivery · Be accountable for the day-to-day operational management of the Trust wide portering services, to include all elements of clinical and distribution portering 24/7/365; the Trust wide mail service, to include all elements delivery, sorting, franking and dispatching; the Trust wide waste services, to include all elements of waste, including clinical and specialist. · Undertake the operational day to day management of all functional delivery area contractors to ensure they meet their service requirements and KPIs · Ensure the role of Waste Manager is delivered to meet the required standards and outputs · Be responsible for operational health and safety within the scope of responsibility, to ensure the health and safety of operational team and impacted stakeholders · Support the emergency and urgent response to Facilities situations to reduce impact on the Trust and those who use our services Monitoring & Performance Management · Ensure accurate data collection and reporting aspects of operational business, to allow data driven decision making and performance reporting · Ensure that customer experience and feedback is captured and reported effectively to relevant internal and external forums. Governance and Assurance · Ensure risks across the functional delivery area are actively managed and resolved or mitigated and that mitigations are in place. · Keep abreast of national best practice, ensuring this is shared and widespread adoption secured through advanced influencing skills. Service Development · Ensure the scope of services meet the changing requirements of customers and stakeholders and implement systems to undertake constant service improvement · Own the functional delivery area CQI work streams and support the delivery teams in the delivery of their contributions · Lead functional delivery area quality and service improvement programmes Finance and Physical Resources · Manage the functional delivery area budget and ensure decisions surrounding the establishment of services are kept within agreed budgets through adherence to the Trust's establishment control system and financial parameters. · Manage services within allocated financial resources and identify cost and service improvements in support of business planning targets. Staff Management and Development · Responsible for leading, motivating and developing functional delivery area staff so as to maintain a high level of staff morale and promote achievement of high standards and openness. · Direct and manage departmental Managers and Supervisors ensuring staff are motivated, empowered and receptive to change, and dedicated to achieving performance targets. Policy and Service Development Develop and implement a range of policies and standard operating procedures for the function delivery area which optimise efficiency and promote consistency of approach; embedding the operation into practice to assure excellence in operational management support to the Directorate., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• Has the appropriate level of education or experience to deliver the role
• Has previous knowledge of delivery front line customer focused services
• Has budget management experience
• Has operational management or leadership of large and complex service delivery operations
• Has operational experience of leading large and diverse teams remotely
• Has experience of working outside of operational delivery to ensure relationships are established that support delivery
• Has operational knowledge or waste manger / qualified as waste manager
Desirable criteria
• Has NHS experience
• Has Facilities / Portering experience, test
  
  Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." We are Compassionate in our thoughts, words and actions We are Aspirational and have a true desire to be dynamic and to innovate We are Resourceful and responsible in the way we work and live We are Excellent in our development, fairness and sharing best practice Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical. Diversity is what makes us interesting… Inclusion is what will make us outstanding. Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community., By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period. The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies. Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites.

Staff Benefits
• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• NHS pension scheme
• Employee Assistance Programme
• Money Advice Service
• Generous maternity, paternity and adoption leave for eligible staff
• On-site nursery (based at RBH)
• Full educational library services
• Cycle to work scheme, lockable storage for cycles
• Bus to work scheme
• Excellent rail and bus links
• A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.