Relationship Manager

As the Relationship Manager for the SEND and Inclusion Team, you will report directly to our inspirational Director for SEND and Inclusion. You will be responsible for delivering, enhancing, leading and monitoring the processes that support excellent service delivery of the Directorate teams in Birmingham. You will be a key part of the Director's leadership team, representing the department/council with internal and external stakeholders. This is a high profile, challenging position. You will be responsible for ensuring the required support from central council teams is in place so that the directorate can plan and manage resources effectively. You will be accountable for the below and have a genuine chance to use your talents to evolve the role and cultivate with the Director how things can be delivered across the SEND and Inclusion Directorate.

• clear financial reporting to and from the directorate;
• managing HR matters (including recruitment);
• arrangements with the legal department;
• supporting communications from the directorate; links with procurement/commissioning;
• working effectively with the data team(s) across Birmingham;
• managing the governance arrangements and ensuring the Director is kept up to date on any challenges and risks;
• ensuring the Director is supported and challenged to maintain improvements for the work the department is responsible for.
You will be responsible for a diverse team of five FTE with four different roles that support our delivery teams. You will directly line manage three FTE and be responsible for ensuring that the Director and service leaders have the support required so they can improve outcomes for children and young people. You will be an exceptional communicator, with meticulous attention to detail, and a relentless focus on supporting service improvement and quality. As a highly organised leader, you will be used to working to deadlines and be adept at managing a number of different priorities simultaneously. You will thrive in a role that requires you to work effectively with multiple stakeholders offering different services and in supporting strategic and operational leaders. To be part of this dynamic team and to play your part in the improvements we are delivering for Birmingham families, please get in touch.

We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.