Senior Leaders for the Disputes Resolution Service

Successful candidates can expect to be involved in a range of the following:

• Being an active member of your Senior Leadership Team, providing visible and effective leadership and taking a personal lead in engaging with and communicating key messages and implementing corporate changes.
• Lead, motivate, support and encourage teams to operate flexibly, seeking feedback, listening and acting on this, setting performance standards and personalising services for our customers.
• Role model positive behaviours, effective leadership and encourage collaborative working between teams and directorates to drive innovation and service improvements across DWP.
• Contribute to business and people planning activities, ensuring appropriate and effective deployment of people and resources.
• Being accountable for the management of performance and service delivery within their business area, undertaking regular performance reviews with their colleagues, identifying risks to business performance achievement and opportunities for driving forward continuous improvement.
• Preparing briefings for Senior Leaders and Ministers, translation of data; building compelling business cases; planning for and mitigating risks; working with a wide network of stakeholders and building common understanding.
• Responsible for developing leadership capability through coaching and making full use of Operational Delivery Profession/Government Counter Fraud Profession Learning and Development products.
• Through role modelling positive behaviour and ways of working, make DWP an inclusive place where people can be their best.
• Ensure compliance with DWP security and data protection regulations.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Department for Work and Pensions (DWP) delivers a range of services to a broad customer base of around 20 million customers. These services are organised into benefit delivery areas (Universal Credit, Disability Services, Decision Making and Working Age, Retirement Services and Enabling/Supporting functions). The Dispute Resolution Service (DRS) is a large and diverse service of nearly 2,800 colleagues based in England, Scotland and Wales and we are looking for energetic and enthusiastic people to fill 5 key senior leadership roles to support the delivery of our services and future modernisation agenda. We welcome applications from candidates from all backgrounds who demonstrate inspirational and resourceful leadership, to help drive performance and deliver the best possible customer experience. We care about our people and invest in their development, offering fantastic career development opportunities as well as excellent employee benefits.