Senior Volunteering & Community Officer - Richmond-upon-Thames

Are you passionate about making nature and history relevant, welcoming and accessible? Can you help us work with communities to help make even better urban places to grow up and grow old for everyone? If this sounds like you, then we're looking for a Senior Volunteering and Community Officer to join our team at Ham House and Garden., You'll be reporting to the Visitor Operations and Experiences Manager and working with teams in the house, garden and across the visitor experience. Open throughout the year, this atmospheric 17th-century house sits on the banks of the River Thames in Richmond. It is the creation of the tenacious Duchess of Lauderdale and her husband, who together transformed Ham into one of the grandest houses in England. The glorious gardens include a productive kitchen garden and beautiful spots perfect for a picnic. Typically, the working hours are 9am-5pm and you'll be part of a Duty Manager and Visitor Experience Lead rota. Some weekends and bank holidays working is required., You will be leading our ambition to provide spaces and places to connect with heritage, nature and each other; be good neighbours and partners for community benefit; and work beyond our boundaries to help address unequal access to nature, history and beauty. You'll use your experience in community engagement to explore and deepen links with the local community, building connections with new and diverse audiences. You'll also help to hone the skills our teams need in order to welcome and work with all kinds of people. You'll support volunteer managers to ensure the experience of volunteers feels mutually beneficial. You'll help to make Ham a flexible, positive and inclusive place for partners, community groups and current and future volunteers to get involved.

We'd love to hear from you if have:

• understanding and experience of good practise in volunteer management
• understanding and experience of good practice in community engagement and involvement, as well as broader participation and partnership working
• excellent organisational and planning skills
• ability to coach and support those managing, supervising and working alongside volunteers and community partners
• a proactive approach and strong communication skills
• flexible and collaborative, a team player who's happy to lead on and work with other people's agendas towards a shared goal
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places