Service Catalogue Capability & Practice Manager

Are you ready to take on a pivotal strategic role in a fast-paced digital environment? We are excited to announce an opportunity to join the Digital Services directorate as a Service Catalogue Capability & Practice Manager! As the operational leader and strategic champion for our Service Catalogue, you will play a key role in shaping, optimising, and continuously improving the capabilities that drive the core of our digital services. Your work will directly impact the operation and evolution of this crucial function across Digital Services This new role offers flexibility to be based in either Birmingham or Manchester. What you'll be leading on

• Collaborate with technical experts, process champions, and suppliers across all business areas to develop and drive forward the strategy and design of our Service Catalogue processes. You'll identify opportunities for improvement and rally key stakeholders to bring them to life.
• Support embedding Service Catalogue processes across the entire digital ecosystem, ensuring consistency and communication throughout the organisation and to external stakeholders.
• Ensuring that the service catalogue is complete and current. Working with service owners to ensure consistency and accuracy of the service catalogue entries.
• Act as the go-to expert for Service Catalogue Management, providing clear, consistent, and up-to-date information about our services and products to customers and end-users.
• Oversee and operate the creation, maintenance, and continuous evolution of our service catalogue to meet ever-changing business needs.
• Define, establish and maintain the key processes that manage, control and govern the Service Catalogue, ensuring it delivers value to Digital Services and the wider organisation.
  
  Proven experience in analysing, designing, planning, and executing work within time, cost, and quality parameters.
• Exceptional influencing skills, enabling you to shape the views of internal teams, customers, suppliers, and partners.
• A track record of implementing strategies and policies that align with broader business objectives.
• Strong leadership experience in an operational management setting, driving teams to deliver high performance.
• Comprehensive knowledge of industry best practices, both broad and specialised, and a strong understanding of the business, suppliers, and partners.
• Desired qualifications: ITIL 3 Foundation (or higher), ITIL 4 Specialist certifications such as Create, Deliver and Support (CDS) or Drive Stakeholder Value (DSV), or proven experience in an ITIL-aligned organisation.
  
  The Digital Services Directorate is an energetic and rapidly growing team. With our transformation programme in full swing, now is an exciting time to join us! We're revolutionising the way National Highways operates, delivering cutting-edge digital, data, and technology services that empower our teams and enhance the customer journey from start to finish.
Our vision is to create a seamless integration of intelligent vehicle and transport systems, using real-time data to enhance safety, reliability, and operational efficiency. If you're passionate about driving digital innovation and want to be part of shaping the future of transportation, this is the place for you! Why you should join us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation. A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package
• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
And we are
• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year
If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:
• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)