Service Delivery Manager

The Senior Operational Manager will take full accountability for the strategic leadership and day-to-day operations of Complex Care and Secure Transport services. They will ensure efficient and effective service delivery, oversee compliance with service contracts, and drive quality improvement through data-driven insights and performance analysis. The role involves managing diverse teams, fostering collaboration across departments, and resolving high-impact operational issues., TheSenior Operational Manager will play a key role in stakeholder management, continuous innovation, and the implementation of strategic initiatives to improve service quality. They will provide leadership in workforce planning, resource allocation, and team development, ensuring alignment with organisational objectives. Strong leadership, communication, and analytical skills are essential for success, alongside experience in healthcare, logistics, or related sectors.

Prometheus is a leading provider of secure transportation solutions specialising in the mental health sector and Complex Care Enhanced Observations for Acute Trusts, Mental Health Services and Local Authorities. Our team ensures that patients are transported safely and with dignity, maintaining the highest standards of care. Offering a range of services to support NHS Trusts, Local Authorities, and Independent Providers, we have established strong customer relationships and have a good pipeline of business which will see the business continue to push for market leader status within this industry.