Service Designer

Status: Permanent /Full-time preferable (requests for part-time/flexible working arrangements are welcome), As a Service Designer in the Design Team, you will support the planning and delivery of human-centred services alongside project management, research, commercial, and technical teams - designing feasible service propositions and customer experiences for the renewable energy market that have real impact on society and the planet. You'll be a networker, facilitator, communicator, and design-thinker, playing an active role in our small but influential design team - contributing to internal and external service design projects and the delivery of the design team strategy. You'll work on a mix of complex multi-agency long-term projects and short-term service design support projects for start-ups, often supported by Government funds, and confident managing delivery partners. Your work will be a mix of doing the design work yourself, and directing design agencies to deliver work. The general balance is currently around 50/50, but this will fluctuate over the year based on the projects we get in. We are growing quickly and there are lots of opportunities to learn new skills and work with our multi-disciplinary team with expertise in service design, user researcher, UX design, market research, and field trials. We are all working together to put consumers at the heart of the energy sector. Key Work Activities

• Work collaboratively with our research, design, commercial, and modelling teams to design positive and feasible consumer experiences.
• Develop and document best practice for research and design work
• Demonstrate how working with consumers can result in better outcomes for new products and services
• Communicate design decisions to clients that demonstrates the value of working with consumers
• Identify the latest developments in design methods and incorporate into CI team processes, work, and outputs.
• Support the Catapult's growing design capability through the introduction of new design tools and techniques
• Communicate design decisions to clients that demonstrates the value of user-centred design
• Develop and deliver inclusive design research and design projects
• With support from the Design lead, collaborate with clients and specialists in the team to design projects that meet client's brief
• Assess, design and implement how existing services could include be better supported with design best practice
• Support project technical leads with production of relevant outputs
• With support from the Design lead and project technical leads, be responsible for making design decisions
• Support colleagues around the business to understand the value of design and working with consumers, In the recruitment process we, Energy Systems Catapult Limited, are a "Data Controller". This means that we are responsible for deciding how we hold and use personal data about you., Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
Relevant to the purposes we have told you about and limited only to those purposes; Accurate and kept up to date; Kept only as long as necessary for the purposes we have told you about; Kept securely. The Kind of Personal Data we hold about you In connection with your application for work with us, we will collect, store and use the following categories of personal information about you: The information you have provided in our application form; The information you have provided to us in your curriculum vitae and covering letter; Any information you provide to us during an interview; Any other information provided by you as part of the recruitment process. We may ask you for information to allow us to monitor our equal opportunities and diversity performance in recruitment. Also, if you inform us that you have a disability we will keep this information on record to allow us to make reasonable adjustments as needed. How we will use your Personal Data We will use the personal data we collect about you to: Assess your skills, qualifications and suitability for the role; Carry out background and reference checks, where applicable; Communicate with you about the recruitment process; Keep records relating to our hiring processes; Manage recruitment related activities, which includes setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes; Comply with legal or regulatory requirements. We will also use information about any disability you may have to consider whether we need to provide appropriate adjustments during the recruitment process. Such processing is lawful as it is necessary for our legitimate purpose in seeking to attract, evaluate, and select applicants for employment. Data Sharing: Greenhouse Software Inc Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by us to help manage our recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. This transfer will be subject to appropriate additional safeguards under the Privacy Shield so as to comply with EU law. Data Retention We will retain your personal data for a period of 12 months after we have communicated to you our decision about whether to appoint you to the role. We retain your personal data for that period so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way. After this period, we will securely destroy your personal data in accordance with applicable laws and regulations.


• Extensive experience working with designers and researchers in a commercial environment
• Proven project leadership, team working and project management skills
• A track record of using research and design methods to support of the development of new products and services
• Experience translating user needs into experiences and/or products
• Ability to manipulate, analyse and interpret complex information
• Resilience and perseverance with challenging and complex projects
• Experience working in the energy sector
• Demonstrable experience leading and managing design agency partners
• Experience working in service innovation (beyond business as usual)
• Experience working with a diverse range service user groups
• Experience conducting both qualitative and quantitative user research, developed in a commercial research or similar environment.
• A curious person who is hungry to keep up with emerging tools and techniques and push the boundaries of received wisdom, Are you eligible to work in the UK? (e.g. do you hold a British Passport, do you have pre-settled or settled status under the EU Settlement Scheme , or a UK Ancestry visa , or a Global Talent Visa)
  
  Energy Systems Catapult is an independent research and technology organisation. Our mission is to accelerate Net Zero energy innovation.
Launched in 2015 by Innovate UK, the Catapult has built a team of more than 250 people, with a range of technical, engineering, consumer, commercial, incubation, digital and policy expertise. They draw on sector-leading test facilities, modelling tools, and data collected from our back catalogue of more than 500 research projects. We use that 'whole energy' system capability to support innovative companies -- small and large - to test, trial and scale their new products and services. Our impact comes when those innovators attract new customers, new investment and new grants so they can thrive in the future energy system. Based in Birmingham, Energy Systems Catapult is part of a network of nine, world-leading technology and innovation centres, established by Innovate UK. The Catapult Network fosters collaboration between industry, government, research organisations, academia, and many others to transform great ideas into valuable products and services. We believe that innovation often stems from connecting different areas and ideas, and that working together in person can be an important enabler for that. We therefore expect people to be in the Birmingham office ~40 days/year (roughly one day per week). Context The Energy Systems Catapult's vision puts consumers at the heart of a low carbon energy transition. The Catapult's Consumer Insight Team plays an important part in this, gathering and analysing data to produce insights about how and why consumers use energy, and using this insight to work with others to design and deliver consumer-centred low carbon energy products, services and policies. We work with businesses and government on some of the UK's most exciting low carbon energy innovation projects. The Consumer Insight team is made up of 5 areas - Strategic Insight, Market Research, User Research, and Design. We also work with influential industry and design representatives including Department for Energy Security and Net Zero, Nesta, Citizens Advice, TPXImpact, the Royal College of Art, Design Council and others. Throughout our projects we aim to work together as researchers and designers to create evidence-based human-centred products and services.

Salary : £48 - £55k per annum FTE + Benefits