Single point of access Practitioner INTERNAL ONLY

The post-holder works as an expert clinical practitioner and is responsible for the delivery of patient-focused programmes of care. The post holder will To provide real time triage and collect information from GPs, ED, and Ambulance Paramedics to ensure the patient is referred onto the correct pathway with internal and external stakeholders through the provision of accurate reporting. Including situation reporting and escalation management systems., The SPOA Practitioner will fulfil their role through the following means:

• Effective patient history taking and triage of conditions
• Understanding of patient pathways
• Clinical Practice
• Leadership
• Quality and Risk, 1. To be proficient at triaging a patient's condition through a referral process and ensure the correct admission/admission avoidance pathway is followed, maintaining best patient experience. Often involving complex, sensitive patient information.
2. To have a clear understanding of the ED 4 hour standard and how the SPOA can support this. 3. To communicate effectively with ED, GPs and departments to ensure collaborative working, communicating complex, clinical and confidential information. 4. To take the appropriate action relating to complaints, incidents and effectively manage them. 5. A Competent leader, who embraces change and is able to demonstrate support during times of change. This will include supporting the team to expand knowledge and confidence within the SPOA team 6. To act up as Senior SPOA coordinator if required 7. Assume direct responsibility for:- Safe and effective triage of patient's referred to the Trust through a Netcall system. Communicating with relevant internal and external stake holders to ensure patients are seen in a timely manner through the correct clinical pathway. Be competent in, or have an understanding of EPR and its use within a patient's journey. 8. To work closely with the Site Team to understand flow. 9. To support senior colleagues across a spectrum of general and operational management issues aimed at managing overall, the acute medical admission pathways and help support patient flow and admission avoidance. 10. Required to attend areas and liaise with clinical and departmental areas across the Trust on a frequent basis throughout the shift 11. Optimise the use of the SPOA pathways and their development in the future 1. Facilitate the correct pathway for medical patients referred within the major principles of the Trust and national policies and guidance 2. Establish an effective working relationship with Pathway teams to ensure collection of accurate information with regard to capacity/availability throughout the shift. 3. Liaise with the ED team through-out the shift to assess departmental capacity and initiate escalation processes where required involving assessing and pulling patients working alongside the Medical Registrar to ensure ED has increased capacity and flow. 4. Attend daily operational meetings to communicate capacity issues i.e. number of available beds and predicted number of discharges etc. 5. Liaise closely with ward colleagues to ensure all measures are taken to provide beds for admission of emergency patients in a timely manner to prevent ED breeches. 6. Assist in the establishment of monitoring systems to highlight reasons for bed shortages. 7. concentration levels required for systems interrogation, assessing bed capacity and analysis of research papers 8. Assessing clinical expertise, to understand and assertively advise and to assess referrals and care collaboratively to provide potential de-escalation of a situation and provide best clinical pathway options.


• Registered Nurse/ Registered Paramedic Band 7
• Acute setting
• 1 Year as a Band 7
Desirable criteria
• Qualification in patient history taking
• Experience of successful Change Management
• Demonstrates ability to think laterally, creatively and innovatively, Educated to a minimum of 1st degree level, or able to demonstrate evidence that working towards
• Academic development
Desirable criteria
• Good IT skills, You must have appropriate UK professional registration.
  
  Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." We are Compassionate in our thoughts, words and actions We are Aspirational and have a true desire to be dynamic and to innovate We are Resourceful and responsible in the way we work and live We are Excellent in our development, fairness and sharing best practice Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical. Diversity is what makes us interesting… Inclusion is what will make us outstanding. Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community., At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." Royal Berkshire Hospital has been rated 'Good' following our recent CQC inspection and is committed to delivering high quality care to our patients, which is driven through our core values: Compassionate, Aspirational, Resourceful, Excellent., By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period. The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies. Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites.

Staff Benefits
• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• NHS pension scheme
• Employee Assistance Programme
• Money Advice Service
• Generous maternity, paternity and adoption leave for eligible staff
• On-site nursery (based at RBH)
• Full educational library services
• Cycle to work scheme, lockable storage for cycles
• Bus to work scheme
• Excellent rail and bus links
• A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.