Technology Operations Shift Leader

The Service Operations Team comprises a Manager, a Shift Supervisor and 25 shift working Operations staff, split into 5, 24x7 shifts, each having a Shift Leader, Deputy and 3 operators. The team look after all Bank systems and run on a variety of platforms (HP NonStop (Tandems), Redhat Linux, Windows, Cisco UCS and EMC platforms, Pure and others). We take pride in our people, with backgrounds and experiences as diverse as the solutions they provide. You'll enjoy flexible working opportunities, a good sense of community and well-being, and a collective mission to promote the good of the people of the UK. All of which make the Bank a hugely rewarding place to work., The primary role of the Technology Operations Shift Leader is to manage the team on shift and monitor the operation of the Bank's computer systems, services and applications. The role also involves being the front-line support for a multiple core systems and contacting support teams when necessary. There will be elements of running certain functions out of hours for example, MIM and Service Desk. This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. Develop your team by effectively sharing information, mentoring, and communicating a clear vision. This will ensure your staff is productive, engaged, and motivated to achieve the area's goals. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness. You will join and run one of the 5 shifts and will be expected to work on the current shift pattern (12 hour, 24x7 shifts over a 5 week period covering days, nights and rest days), reporting directly to the Data Centre (DC) Ops Team Manager. (This includes weekends and Bank Holidays). All Operators work on a rota basis, at two of the Bank's Data Centre Sites based in London and Debden, there is also the option to work from home by agreement with the relevant Manager. Number of direct reports: 4 Role Requirements The role will include:

• Ensuring the shift team understands business priorities related to the Data Centres and knows key Support and Business contacts.
• Owning on-site issues, keeping the team informed, and collaborating with the Service Desk and Major Incident Management to resolve problems. You may also represent Operations in meetings.
• Maintaining clear and up-to-date documentation for the Data Centre (DC) Operations team.
• Overseeing the upkeep of the Bank's Data Centres, ensuring adherence to the Code of Conduct.
• Planning and leading training for new staff.
• Completing interim and annual assessments on schedule.
• Managing leave and shift coverage to ensure adequate staffing.
• Working towards Operational Level Agreements and performance targets., Microsoft Office Suite.
• Storage Area Networks.
• Enterprise Backup.
• Splunk.
• Nlyte.
• Entuity Network monitoring.
Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders., Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.


• Demonstrated experience working within small, close-knit teams, showcasing a strong teamwork ethic.
• Proven track record of leading a high-performing team effectively.
• Familiarity with PRS procedures and package is required.
• Capable of resolving staff and technical issues while leading a team.
Desirable Criteria Experience of any of the following platforms would be an advantage, but are not essential as full training will be given:
• HP NonStop (Tandem) hardware and basic utilities (FUP, Spooler, TMMP, RDF, TACL, SQL, Viewpoint) and the 3rd party monitoring tools Multibatch and Reflex.
• Red Hat Linux basic operator commands and utilities.
  
  We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.
We offer a salary as follows: London circa £59,905 - £69,120. In addition, we also offer a comprehensive benefits package as detailed below:
• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
• A discretionary performance award based on a current award pool.
• A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.
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