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Salary not available. View on company website.
Munich Re, Birkenhead, Wirral
- Onsite working
- Full time
- Temporary
Posted 4 days ago, 29 Mar
Job ref: eac75c045c66407096429c92417d729b
Full Job Description
To work within a Claims environment, processing and handling of new and existing Structural Warranty claims. You will manage your own caseload of claims within a delegated authority, aiding and supporting the Claims Team Leader and Head of Claims, liaising as necessary with Policyholders, Solicitors, Technical Surveyors and insurers, and operating strictly within FCA Regulations & Guidelines.,
- Answering calls and emails from Policyholders, providing advice on the claims process and an excellent customer experience at all times.
- To act as the main point of contact for Policyholders who have submitted a claim
- Collect accurate information and documents to proceed with a claim ensuring that all information is accurately recorded and maintained on the claim file.
- Assess a claim made by a policyholder fairly and consistently to ensure that correct coverage decisions are made.
- Proactively manage your own caseload of Structural Warranty claims, of medium to large value and complexity, ensuring they are correctly handled and that there is a fair and prompt settlement of any valid claims.
- Work with the Recoveries Team to highlight potential recovery and/or mitigation opportunities
- Set and maintain appropriate reserves throughout the lifecycle of all claims
- Handle claims declinatures and appeals
- Provide support and guidance to other members of the Claims Department
- Ensure the customer is treated fairly at all times
- Work closely with insurers and solicitors when needed
- Adhere to legal requirements, industry regulations and customer quality standards set by the company.
- Regularly review and improve existing processes
- Undertake any other duties as reasonably required
Experience as a Claims Handler within an insurance environment. - Strong understanding of insurance principles, laws and regulations.
- Experience in dealing with large and complex property claims.
- Good knowledge of claims systems and procedures.
- An understanding of latent defects principles (desirable)
Annual bonus - Excellent pension scheme
- Private Medical Insurance
- Enhanced Maternity/Paternity leave (after 2 years' service)
- 25 days annual leave plus bank holidays
