Band 4 Operational Support Assistant - Emergency Department

An exciting opportunity has become available for a full-time post to work in our Emergency Department at Queen Elizabeth Hospital. Working hours will vary between 7am -- 10pm with occasional flexibility required to meet service needs. The post holder will be a key member of the Operational Team, supporting the senior management team with various operational duties.,

• Operational Performance: Monitor daily operational performance, including ambulance delays, 4-hour A&E performance, and departmental flow. You will use your knowledge and experience to judgement to address delays and escalate concerns as necessary.
• Support Quality Improvement: Collaborate on enhancing departmental processes and workflows, participate in quality improvement projects, and implement best practices.
• Medical Rostering: Provide comprehensive administrative support for Medical rostering, resolve day-to-day issues independently, and ensure compliance with departmental, Trust, and National standards. Act as the first point of contact for A&E Medical Rota enquiries and ensure accurate records linking to rostering rules and training requirements for medical trainees.
Main duties of the job
• Information Management: Appropriately manage confidential, complex, and sensitive information about staff, exercising discretion and upholding professional standards.
• Departmental Support: Develop a thorough understanding of the A&E department, assist with the development and implementation of efficient systems, and respond promptly to departmental issues and unforeseen challenges to ensure the smooth operation of the service.
Communication and Relationship Skills
• Provide and receive complex information daily.
• Be the first point of contact for enquiries for A&E Medical rostering and exercise initiative and judgement when dealing with enquiries which may be of an emotional or stressful nature.
• Receive and deal with telephone enquiries as appropriate.
  
  We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital.