Contract Manager - Birmingham

To efficiently manage the provision of hard services in ambulatory care establishments, according to contractual and commercial requirements. Including contract and commercial management, building and developing the business, staff management and ensuring that the service to the client is of a sector leading standard. More about the role:

• Facilities Management - Responsible for the complete delivery of hard services to Birmingham Treatment Centre PFI Project. To include, amongst others; electrical, mechanical, fabric and building maintenance (hard FM), specialist subcontractor services, hard landscaping, asset condition surveys and Lifecycle and Variation delivery.
• People/Team Management - Provide support, direction and management to project staff, including performance management, motivation and mentoring.
• Financial Management - Responsible for project P&L, including budgeting, financial planning and cost control, lifecycle and all other associated elements. Ensuring management accountants are fully aware of any issues, variances to the normal process.
• Contract Performance Management - Ensure all activities comply with contractual requirements, all reports are completed, and all necessary records maintained. Ensure the contract provides 'best value' through the identification of areas of non-conformance and resolve through effective contract management. Develop an awareness of all commercial requirements within the contract and ensure specific details are implemented and complied with.
• Customer Service - ensure a sector leading standard of customer service to clients, service users and the public.
• Client and Customer Liaison - Maintain excellent client relationships through co-ordinated personal contact with the customer, on-site staff, and their management. Make recommendations designed to promote good relationships including taking all reasonable measures to promote good industrial relations.
• Sub Contractor Management - Manage contractors and service providers through regular review meetings, ensuring that all services are delivered in accordance with the contract, client requirements, and budgetary controls.
• Health and Safety - Ensure a safe working environment for all the users of the premises, and offer and provide sound and proficient advice in H&S matters in accordance with contractual requirements. Including undertaking Risk Assessments. Provide both proactive and reactive advice and have awareness of all Statutory and Legislative obligations.
• Quality & Environmental Management - Ensure all activities are carried out and records kept in accordance with Quality and Environment Policies. Conduct regular formal monitoring of quality standards and identify areas of poor performance for resolution. Ensure all non conformities are addressed with prescribed timescales.
• Other Duties - Any other duties that may be required and which are considered by the line manager to be consistent with the grade and the general responsibilities of the post
  
  Previous management experience in a FM role with a good understanding of the full range of activities involved.
• Significant experience in a challenging and successful healthcare PFI contract.
• Knowledge and experience of managing a complex services contract.
• Experience of direct line management of professional staff and implementation of performance management and staff development
• Good IT skills including MS Office
• Experience or recognised qualification in Health and Safety and ability to compile detailed investigation reports and complete thorough audits of H&S processes.
Desirable
• Ability to present formatted reports and complex statistical information clearly and accurately
• Professional Development Plan i.e CPD
• Experience in a healthcare AP/RP discipline
• Excellent communication and interpersonal skills across all levels of seniority; ability to influence others through collaboration to achieve results.
• Ability to prioritise multiple responsibilities, and display sound judgement and co-ordination
• Ability to demonstrate proven customer focus and customer service skills.
• Ability to proactively prioritise and define problems, collect and analyse data, establish facts and draw valid and commercially balanced conclusions. Including an ability to draw up plans to achieve results.
• Attention to detail
• Time management and organisational skills
• Flexible, highly motivated and tenacious. Able to work largely unsupervised whilst remaining a team player. Displays high levels of loyalty and commitment.
  
  As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses., Join Our Team: We've Got Just the Job for You
Find a rewarding career, working with great people At Compass Group UK & Ireland, we match incredible individuals to rewarding roles and cultivate environments where our people can let their personality and passion shine through. As the UK and Ireland's leading food services partner, we know that when our people feel valued, our clients and customers feel the difference. That's why, when you step into a career with us, you'll be part of a truly supportive network with all the ingredients to go further. We pull out all the stops to make every moment at Compass Group UK & Ireland meaningful, with training schemes and development opportunities on the table for our team members who want to go the extra mile. Could you be our next team member? Why Compass? Joining Compass Group UK & Ireland is about more than getting onboard with the no. 1 team. It's about giving yourself the very best shot at a fulfilling career. We're people powered. That's why we make it our mission to recruit talented people and then help them to thrive, rewarding excellence every step of the way. Find a career that makes you smile A job you truly want to get out of bed for needn't be just a dream. With an exciting range of Compass careers to explore, now is the time to step into a role that inspires you. A role that lets your strengths shine, teaches you invaluable new skills, and drives your career path forward. As the UK and Ireland's favourite food services partner, we've got a position for every taste. Whether you want to bring flavour to our portfolio of brilliant brands as one of our talented culinary professionals, or you're a natural born leader with the management skills to motivate a frontline team, you'll thrive in one of our varied Compass Group UK & Ireland jobs. Compass Group UK and Ireland Compass Group UK & Ireland is the UK's leading food and support services provider. Operating in some 6,000 + locations across the UK & Ireland, Compass provides expert catering, cleaning, and facilities management services to a range of clients and sectors across the country. Tens of thousands of talented people providing tasty, well-cooked food and support services to improve the health and wellbeing of workers, school children, hospital patients, military and visitors to the nation's major sports and cultural events.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families