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Customer Experience Level 3 Apprenticeship - Birmingham - 2025

DHL, Birmingham

Customer Experience Level 3 Apprenticeship - Birmingham - 2025

Salary not available. View on company website.

DHL, Birmingham

  • Full time
  • Permanent
  • Onsite working

Posted today, 4 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 0af2b79841f945bfb335a80b97ad0cb1

Full Job Description

  • Regular performance feedback and personal growth planning through a structured learning plan.
  • Contribute to DHL's sustainability 2050 mission of zero emissions.
  • The opportunity to network with the wider Graduate and Apprentice population.
  • Give back to the community through DHL's Foundation by helping achieve the vision to end youth unemployment
    • Logistics is more than getting the product from A to B. At DHL Supply Chain we combine management and value-added services with our customised, integrated logistics solutions which drives resilience, efficiency, improves quality and creates competitive advantage. Our Customer Services Team collaborates closely with the Operational Team to ensure our customers get the best experience. From the point of order to final delivery. What the programme looks like:
  • 18 month structured program
  • Organise and deliver customer service
  • Understand the customer service environment :Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
  • Principles of business
  • Interpret organisational strategy and communicate how this impacts others.
  • Understand customers and customer retention
  • Managing Personal and Professional Development
  • Resolve customers' problems and improve performance

    Do you want to be part of a team who are an Essential part of every day life? Do you want to earn whilst you Learn? Don't want to go to university but want to achieve a degree?, Excellent communication skills at all levels
  • Good IT skills - excel (desirable)
  • Eagerness to Learn
  • Applicants are required to have a GCSE Grade A - C (9 - 4) or Functional Skills Level 2 in English and Maths
  • Have the ability to travel to site and hold a full UK driving license at time of start date

    Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow.
    • Our entry-level Apprenticeship programmes are robustly created to develop leaders of the future, Candidates will be empowered to get involved with different teams to achieve high impact results that really make a difference.

    £21,000 per annum starting salary, with increases throughout the programme., As part of a growing DHL population, you'll receive access to a variety of excellent benefits including 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, mental health support, and private GP services.

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