Customer Service

As a Customer Service Representative, you'll be the key point of contact for customers, providing support over the phone and via email. Your role will involve addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. You'll play a crucial part in ensuring our customers receive the best service, contributing directly to our continued growth and success.,

• Respond to customer inquiries through phone and email in a timely and professional manner.
• Provide accurate information on our products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring solutions meet their needs.
• Proactively follow up with customers to confirm their issues are resolved and their expectations are exceeded.
• Log customer interactions and maintain records in our CRM system for accurate tracking.
• Work with the team to continuously improve processes and customer satisfaction.
  
  Quick learner with a proactive attitude.
• Excellent communicator with strong problem-solving skills.
• Able to work well in a team and contribute to a positive work environment.
• Organised and capable of managing multiple tasks effectively.
  
  At The Big Phone Store, we have been a trusted name in the mobile phone industry for over 20 years, providing top-notch products and customer service. We pride ourselves on creating a seamless, positive experience for every customer, and we need dedicated individuals to help us continue to deliver this high level of service.
  
  Up to 28 days of paid holiday, with additional holidays rewarded for each year of service.
• Birthday off as paid leave.
• Free onsite parking and staff discounts.
• Pension scheme and sick pay.
• Diversity and inclusion are core values-we're an equal opportunities employer committed to a fair and supportive workplace.
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