Customer Service Representative (CSR)

As an Energy Specialist, you'll be the heart of our operations. We don't lie - it's not easy. We are in the middle of an energy crisis, so expect to handle challenging questions about the cost of energy whilst providing support and reassuring advice to our customers up and down the country who are facing unprecedented economic challenges. You'll need to have a high level of resilience to be able to keep up with the demands of the role.

• Solve Problems End-to-End: Own every customer query - no passing customers between teams.
• Multi-Channel Communication: Help customers via phone and email, offering clear solutions and guidance.
• Make It Personal: Deliver service you'd be proud to give your own family, with patience, warmth, and kindness.
We'll train you on everything from industry insights to practical solutions, so you're equipped to tackle challenges and make a real difference in people's lives.


• Customer Champions: You thrive on helping others, solving problems, and building relationships.
• Open-Minded Team Players: You're proactive, adaptable, and eager to learn - especially when things get tough.
• Inclusive & Caring: You value diversity, sustainability, and doing your part to fight climate change.
• Resilient Problem-Solvers: You can think on your feet, juggle challenges, and find creative solutions.
  
  Energy Provider, More than 250 Employees
Hiring on JOB TODAY since November, 2024 Join Europe's best-funded green tech start-up and one of Sunday Times Best Place to Work 2024. We're on a mission to make energy greener, fairer, and genuinely better for people. Rachael LeinsterActive 5 hours ago

Salary: £23,400 + Octopus Employee Benefits Hours: Full-Time | 9am - 5.30pm Monday to Friday Are you ready to help reshape customer service while driving the renewable energy revolution? At Octopus Energy, we're not just here to answer questions - we're here to make a real impact, for our customers and the planet. Why Join Octopus Energy?
• Award-Winning: Voted a Top Place to Work and Which? Recommended Supplier for 5 years.
• Purpose-Driven: Be part of a team tackling the energy crisis with empathy and innovation.
• Inclusive Culture: Connect with colleagues through events like 'Family Dinner' every Friday.
• Hybrid Working: After your 8-week onboarding, work 3 days in the office and 2 remotely.