Customer Support Coordinator Bank

As a Customer Support Coordinator, you will work on a shift pattern and serve as the primary point of contact for customers, handling inquiries, resolving issues, coordinating service requests, entering data into the call management system, assigning ambulance crews to approved services, and staffing new approved Enhanced Observation services.

Your role involves providing exceptional customer service while efficiently managing customer requests and coordinating logistics with frontline staff. With strong communication skills and attention to detail, you will ensure smooth operations and customer satisfaction.

Main duties of the job

Your role will primarily involve taking the requests from our customers to use our service and then dispatching our specially trained staff or advising them as required.

You will also support our staff who are on duty and in the office and you will assist in taking and managing regular business calls that are received.

On occasions members of the public will contact us directly from time to time so you may have to support and manage their requirements to use our specialist services.

Prometheus is a leading provider of secure transportation solutions specialising in the mental health sector and Complex Care Enhanced Observations for Acute Trusts, Mental Health Services and Local Authorities. Our team ensures that patients are transported safely and with dignity, maintaining the highest standards of care.

Offering a range of services to support NHS Trusts, Local Authorities, and Independent Providers, we have established strong client relationships and have a good pipeline of business which will see the business continue to push for market leader status within this industry.