Head of Retail

We are seeking a dynamic, forward-thinking and pivotal leader who will spearhead our retail business for our family of services; Herriot Hospice Homecare, Just 'B' and Saint Michael's.

This key leadership role will oversee the delivery of £2.8m in retail income in FY 2025/26 and lead our efforts in generating meaningful relationships with our valued customers, donors, partners and those who use our services.

With a current retail portfolio of 15 local charity stores, a furniture enterprise, a new ecommerce Hub, and growing online sales presence, this is your chance to significantly influence our retail function's direction at an exciting time in our growth.

Our well-known hospice brands and shops mean so much to our local communities, and this is a rare opportunity to truly make your mark, shaping an impactful strategy to power vital care for people who need it most.

You'll be managing an amazingly passionate team of staff and volunteers, each bringing something unique to their local communities through their stores. Working across the Harrogate, Hambleton and Richmondshire districts, you'll help drive a fast-paced and responsive retail function with plenty to keep you busy.

With environmental impact key on our charity's agenda, we'll looking for a leader who can help us tap into new trends and demands for sustainable fashion. We want to grow our customer base in more audiences while protecting our planet.

Strong people management skills
Excellent financial management skills
Experienced in be experienced in lease management and property maintenance to keep our shops performing at their peak
Skilled in opening successful new charity retail enterprises, as we develop our retail function in exciting new directions
Commonsense and logical approach with strong organisational skills, responding effectively where every day is different

35 days holiday per year (including Bank Holidays, pro-rata)
Comprehensive Induction Programme
Refer a friend bonus scheme
Pension Scheme with an employer contribution of 8%
Lifestyle discounts and savings
Cycle to work scheme
Employee Assistance Programme
Access to staff support
Free group life assurance
Free DBS check
Free car parking at Crimple House location

Herriot Hospice Homecare, Just 'B' and Saint Michael's Hospice make up registered charity North Yorkshire Hospice Care. You'll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people's safeguarding. This impacts our recruitment processes, and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just 'B', Saint Michael's Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

Our Values at Work

North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.

We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.

This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.