IT Service Centre Analyst Apprentice

The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests, and enquiries. As junior member of the team IT Service Centre team, reporting to the IT Service Centre Team Leader, the post holder will assist in the provision of responsive, customer focussed service, providing "routine" 1st Level IT Support to Trust users and stakeholders as directed. With the direction of the Service Centre Team Leader and /or Senior Service Centre Analysts assist in maintaining customer satisfaction and experience via affective "routine" first line Incident management and Request Fulfillment, within agreed service level agreements and targets. The post holder will assist with second line support to all users of NCRS systems and all other nominated core patient or other non-clinical applications.,

• Under supervision, provide assistance and support within the IT Service Centre Team with a view to supporting an efficient and reliable IT Customer centric service to the Trust, utilising basic customer service skills in order to maximise positive customer experience.
• As directed provide "routine" first line & second line Incident management and Request fulfilment, via both the Service Desk telephone service and the online Self Service Portal.
  
  We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital.