IT Service Desk Analyst

An energetic and collaborative team culture is at the heart of the Herefordshire & Worcestershire Health & Care IT Service Desk. A fast-growing department who are passionate about providing the best CARE to Trust colleagues. We spend our day supporting colleagues to ensure the IT service they receive is the best it can be, this is the team we want you to join. In return we are committed to developing our employees and will support you to create a dedicated training improvement plan. We want you to join the team who are going to make things happen. Over the last 12 months the teams focus has resulted in the attainment of SDI certification. The continued SDI accreditation will improve, benchmark, and allow the team to embrace the challenge through continual improvement. Whilst we can teach you the IT skills to become a vital member of the Service Desk team, you need to bring with you a positive attitude, willingness to learn, great communication and excellent customer service skills.Main duties of the job So, whats the next step? Come and join our small team with big ideas Weve saved you a space, now come and help us grow. Your typical day will see you answering telephone calls from Trust colleagues looking to resolve their IT issues, logging all calls within the call logging system, responding to emails, liaising with colleagues, and exploring opportunities for improvement. We will support you every step of the way by providing documented scripts to ensure we understand the wants and needs of our callers. Gathering a minimum dataset of information and attempting to resolve as many issues on a first call basis Our aim is to make IT accessible, and as simple as possible for all Trust staff. You will be required to work from Kings Court 1 in Worcester. The contracted hours are 37.5, working Monday to Friday, with on call duties once fully trained.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities