Maintenance Hub Agent

An exciting opportunity to join us as a Maintenance Hub Agent based in our Customer Support Centre in Walsall. As a Maintenance Hub Agent, you will provide exceptional service to our customers and colleagues, ensuring all maintenance requests are handled according to our Service Level Agreements (SLA). You will take ownership of urgent issues, manage them from start to finish, and maintain clear communication with key stakeholders. This role requires working in shifts: 7 am-4 pm, 8 am-4 pm, and 8:30 am-5:30 pm, with rotational weekend cover. We uphold three core behaviours that guide all our actions:

• Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority.
• Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive.
• Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts., Postcode/Zip
Mobile Number Current Employer Current Job Title Savedtask_alt Unsaved changeserror Please upload your CV Simply drag and drop your CV here, or select a file from your machine Drop here upload_file For Security purposes you can only upload the following types of documents: Documents (.doc, .docx, .pdf) Images (.jpg, .jpeg, .png) Savedtask_alt Unsaved changeserror Disability According to the definition of disability do you consider yourself to have a disability? Yes No I do not wish to disclose whether or not I have a disability If you have ticked [Yes] to the Disability question above, reasonable adjustments can be requested and made available should you be invited to interview (additional help, access or adjustments you will require to support you) during the recruitment process because of a disability, health or mental health condition. Do you require any reasonable adjustments? Yes No Please tell us more about the additional help, access or adjustments required to support you during the recruitment process because of a disability, health or mental health condition. (please be aware this information could be shared with the Hiring Manager). ? Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010. Savedtask_alt Unsaved changeserror Community Background Community Background ? As an Equal Opportunities Employer, we monitor the community background of our job applicants in Northern Ireland to promote and comply with the Fair Employment & Treatment (NI) Order 1998. We encourage you to answer these non-mandatory questions which will be used when we submit our monitoring return to the Equality Commission. Your identity is anonymised and your answers will not be used by us to make any decisions affecting your application, any recruitment exercise or during the course of any employment with us. Savedtask_alt Unsaved changeserror Equality, Diversity and Inclusion Ethnicity Date Of Birth Gender Religion ? We collect the following information to monitor our recruitment selection processes to offer fair and equal opportunities for all applicants. In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application. Savedtask_alt Unsaved changeserror Criminal Convictions Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974. Yes No If yes please enter details on your criminal convictions ? We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable. Savedtask_alt Unsaved changeserror Questions 1) Do you have the right to work in the UK? Yes No Can you tell us your availability and desired salary for the role? Internal Applicants Only: Has this application been approved by your Line Manager or HR Business Partner / HR Manager? (Yes/No) ? We ask this because we're interested in your suitability. Savedtask_alt Unsaved changeserror The following sections are incomplete Personal Details CV Disability Community Background Equality, Diversity and Inclusion Criminal Convictions Questions


• Basic knowledge of Microsoft Outlook, Excel, and Word.
• Experience working in a helpdesk or contact centre environment.
• Strong planning and organisational skills.
• Excellent written and verbal communication skills.
  
  At Poundland & Dealz, we don't just offer products at amazing prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our colleagues to be the best versions of themselves while making a meaningful impact on the communities we serve, so apply today!, Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,000 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.
At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. Our behaviours and the hard work, commitment and passion of our wonderful colleagues make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do and keep us on track. They are Love our customers, Care for our colleagues, and Protect the Pounds and Euros. By living our behaviours every day, we've created a land that is fun, friendly, and full of surprises-a place where our people can truly be the best versions of themselves!


• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue an apprenticeship through our apprenticeship programme.
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free.
• Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
• Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience.
• Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family's needs.
• My Staff Shop: Gain exclusive discounts through our 'My Staff Shop' portal, saving on various products and services.
• Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
• Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day's holiday because we believe birthdays are important.
• Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.