Service Delivery Manager - Wales And West Midlands

Service Delivery Manager- Wales & West Midlands

• 36500per annum
• 40 hours per week
• Monday -Friday
• Field based role supporting 5 locations in Wales and West Midlands
• Clean UK Manual Driver License essential for the role, We're currently recruiting a dedicated Service Delivery Manager to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours per week.As a Service Delivery Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Our ideal Service Delivery Manager will,
• Promoting a safety culture and ensure the Catering and Retail teams are aware of and operate in accordance with company and client Health & Safety procedures
• To manage the Catering and Retail labour, equipment & resources budget
• To ensure the Catering and Retail operation continually improves
• To ensure the Catering and Retail team are engaged and managed effectively
• To ensure the delivery and quality of the Catering and Retail operation is in accordance with the client service level agreement and company procedures
• To manage any third-party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements
  
  Knowledge of working in a management role within the soft FM service industry
• Leadership skills and knowledge
• You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
• Good Communication skills - both written and verbal.
• Good computer skills
• Interpersonal, administrative, and organisational skills
• A 'Can do' attitude
  
  Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
  
  We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families