Credit Controller - West Midlands

To support our publicans by ensuring a flow of beer to our pubs whilst maximising cash collection and minimising credit risk to the business. Relationship building is key with all internal and external stakeholders/customers, whilst also playing a key part in the delivery of the departmental objectives.,

• Manage credit problems of both a short-term and long-term nature. The Credit Controller should support all publicans, but be assertive when appropriate
• Control bad debts by ensuring that the company does not take undue financial risks or non-commercial decisions, ensuring that potential debts are addressed quickly, by applying the Company values and appropriate actions taken to recover arrears, prior to publicans leaving their pubs
• Maintain supplies to our pubs within agreed and documented procedures
• Regularly review accounts on refer, credit limits and allocate cash
• There must be regular telephone discussions with the publican and the RM responsible and use the escalation process where applicable
• Agreed actions must be documented in writing, which must include notes on the account.
• Promote the use of the direct debit method of payment and processing of other payment methods. E.g. debit cards
• Ensure Navision records are accurate and up to date
• Liaise with Loss Prevention Managers regarding charges levied for buying out of EiPP supply chain
• Review of direct debit previews to compile accurate direct debit collection amounts and amend when necessary
• Manage the volume of both incoming and outgoing calls
• Consistent delivery of goals and objectives as set by the credit manager
  
  Experience of working in a credit control team preferred
• Excellent communication skills, including a clear and concise telephone manner
• Ability to show empathy and well-developed listening skills
• Strong numerical and analytical skills
• Strong organisational and time management skills
• Ability to influence at all levels
• A positive approach and drive to deliver excellent customer service
• Excellent negotiator
• Knowledge of Navision preferred
  
  At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk.
  
  25 days annual leave
• Annual Leave Purchase Scheme
• Pension
• Vitality Healthcare
• Opt in dental insurance programme
• Annual bonus scheme
• The Stonegate discount card offering discounts across our managed estate
• Online benefits portal offering discounts across the High Street and other retailers