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Digital Mail Operations Manager

Birmingham City Council, Birmingham

Digital Mail Operations Manager

Salary not available. View on company website.

Birmingham City Council, Birmingham

  • Full time
  • Permanent
  • Onsite working

Posted today, 1 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 38fd1a9c07ec4e9b8a3911117ec34dfd

Full Job Description

  • Inbound mail processing service. Mail collected from Royal Mail distribution centre, sorted, opened, and digitised on the day of receipt. Instant access to mail with a full audit trail.
  • Hybrid Mail (Press to Post) and bulk print service. Letters are sent electronically to Digital Mail, automatically printed, fulfilled, and taken to Royal Mail.
  • Digitisation of archive documents
  • Cheques posted to the council are processed, scanned and banked.
  • Verification of original documents and returned to the sender. Documents are digitised and are immediately available for uploading into bespoke systems.

    As the ideal candidate, you will have industry experience of leading and growing a similar business, commercial business acumen a keen eye for technological innovation and value for money.

    Birmingham City Council is looking for committed, enthusiastic and dynamic leader that can develop our best-in-class digital mail service to the council and our external customers. Our ambition is for the service to continue to grow and develop, providing an innovative and progressive service. This role is all about leadership and having a strategic impact on a successful service that has potential to expand even further. We are looking for someone who aspires to deliver consistently high-quality production and customer services and will deliver and instil confidence in the quality and responsiveness of our services.
    • The Digital Mail Centre provides a one stop (one site) solution for digital mail and scanning solutions for Birmingham City Council and other public and private organisations. We hold a C9 Licence (volume driven wholesale price) with Royal Mail delivering low-cost postage for BCC and our partners. Our services include, Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
    • We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

    In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

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