Admin Assistant - Community Heart Failure Team

We have an exciting opportunity to recruit a highly motivated admin to join our Community Heart Failure service at Liverpool University Hospital NHS Foundation Trust. The successful candidate will be responsible for the admin duties supporting the heart failure specialist nurses and consultants . who are delivering heart failure care in line with local and national guidelines, working across acute, community and virtual ward settings. The service will operate 7 days per week and will provide a rapid assessment hospital admission avoidance for patients with heart failure providing timely optimisation of evidence based treatment and therapies.,

• To provide administrative support for the Heart failure Service
• The routine typing of reports, letters, minutes, memos & general documents.
• Undertake general office duties including photocopying, filing and distribution of documents. Implement secretarial and administrative
procedures for own area of work .
• Accept treatment referrals and allocate and amend patient appointments and Clinic schedules as requested.
• Ensure appropriate stock control measures are in place for the ordering and receiving of stationary and clinical supplies.
• Act as a first point of contact for the service in relation to enquiries from patients, staff and external contacts.
• To receive and transmit information verbally/electronically using computer/e-mail/ fax.
• Deal with non-clinical telephone enquires/queries from patients, GP's and colleagues in relation to the service.
• Liaise with, and deal with non clinical queries from other multi-disciplinary agencies.
• Inform relevant organisations, departments and patients of any impending changes to the service or clinics., The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced). From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

This is an exciting post, within a well-established team of specialist nurses. We are looking for highly skilled and experienced administrators with specialist knowledge and skills who contribute to a culture of continuous quality improvement. The role requires flexibility, administrative skills working within an evolving proactive, dynamic and committed multidisciplinary community Heart failure Team. The successful candidate will be a highly motivated individual who works well within the team environment but is able to work autonomously. Excellent communication and interpersonal skills a are essential . Applicants should possess proficient IT literacy skills and be willing to undertake additional training,
• NVQ 3 business administration or equivalent experience
• RSA 3 Typing/word processing or equivalent
Desirable criteria
• ECDL or Equivalent, Experience of working within NHS Administration role
• Experience of Minute taking
• Experience of working with: Microsoft Office,Excel and Access.
• Experience of working with spreadsheets/data bases, Good Knowledge and experience of office systems & procedures
  
  Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.