Contract Administrator

There's a permanent part time opportunity for you here as a Contract Administrator at our office based in Wigan. This is a 30 hour contract covering Monday to Friday. The Role

• Provide a point of contact for customers, technical staff/engineers, support staff and management.
• Issue and follow-up of Engineers' work orders and updating information onto a database.
• Updating holiday and sickness records.
• Provide telephone support and answer calls in a professional manner.
• Research, prepare and supply information as requested.
• Draft and prepare documentation for invoicing.
• Collate all paperwork in order to evaluate and produce draft invoices.
• Obtain, organise and monitor the use of materials and equipment.
• Operate a CAFM (Computer Aided Facilities Management) system e.g. Concept/Evolution.
• Provide technical and statistical information for the department, in conjunction with the Mobile Resources Co-ordinator.
• Data inputting, archiving, arranging meetings.
• Undertake day to day typing/administration in association with the commercial and helpdesk operations.
• Assist in undertaking office duties, which are required to fulfil our contractual obligations.
• Act as a central source of information dealing directly with customer queries in a professional and courteous manner.
• Ensuring all technician paperwork is received by the office in a timely manner.
• Ensuring KPI's/SLA's are met.
• Maintain compliance records in line with statutory regulations.
• Undertake any other reasonable duty as directed by your line manager.
• Construct staff rotas to ensure that each shift is covered.
• Logging of incident report and ensure that it is sent to all the relevant departments.
• Good working relationships with site staff.
• Carryout site inductions
• Support with both internal & external audits
Hours of Work
• Monday to Friday, part time 30 hours per week
  
  Proficient in Microsoft Office packages.
• Ability to work on own initiative and as part of a team.
• To prioritise own workload.
• Excellent communication skills
Desirable
• Knowledge of scheduling sub-contractors.
  
  25 days holiday
• Holiday purchase scheme
• Birthday holiday
• Health care
• Pension
• Enhanced maternity and paternity pay