Receptionist - Sexual Health

Answering the telephone, booking in patients basic patient triage and general administration duties. Successful candidate will work on the main front reception desk , greeting and booking in patients using Electronic Patient Record system, answering the telephone, completing basic triage and complete general admin duties.,

• To receive incoming calls from healthcare professionals and patients wishing to access the service.
• To enter and amend patient personal information into Electronic Patient Record systems.
• To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately.
• To process incoming and outgoing calls on the telephone triage line and respond to queries /enquiries from the public, directing patients appropriately.
• To follow correct processes for dealing with complaints and escalate as necessary.
• To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager.
• To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required.
• To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role.
• To follow the reception emergency contingency procedure in relation to computer or network break down.
• To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely.
• To communicate fluently and clearly with patients without judgement and with empathy.
• To support the processing of patient requests via telephone, email, or text message to cancel or change appointments.
• To liaise with colleagues at all levels both within the team.
• To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service.
• To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required.
  
  Axess Sexual Health is looking to recruit a Receptionist to support our services in Warrington and Halton. Ideal candidate will have experience of using Electronic Patient Record System and have excellent customer service skills., GCSE or NVQ2 or equivalent experience.
• IT literate., Proven knowledge of word processing, spreadsheet and email software., Effective communication and interpersonal skills.
• Ability to work effectively within teams.
• Ability to work in a confidential and sensitive manner.
• Ability to plan, prioritise and schedule work., Self-motivated.
• Able to work on own initiative.
• Able to work with attention to detail.
  
  Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £18+£5 (standard disclosure) or £38+£5 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band. For agenda for change banded roles; salary payments will reflect the 2023/24 pay scales. The 2024/25 pay scales will be paid in October 2024 including any backpay due. Therefore should the successful applicant start in post prior to October, the salary will initially reflect the 2023/24 pay scales.