Team Administrator

We have an exciting opportunity for a developing administrator to support the Warrington Community Learning Disabilities Team.,

• Daily retrieval of referrals received, opening, and uploading to Rio.
• Attending weekly MDT meeting with clinical team to review referrals, recording of minutes and action plan.
• Booking of appointments and diary management for Clinical team.
• Sending appointment letters in a timely manner.
• Sending text messages for upcoming appointments where applicable
• Telephone calls to and from service users, stakeholders, and outside agencies.
• Close working relationship with various internal teams and any other outside agencies.
• Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
• Daily maintenance of email inbox
• Attending monthly business meetings to record minutes and disseminate to team.
• Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
• Supporting Office Manager with required information in relation to the referrals received.
• Attending any ad-hoc meetings in relation to the team.
  
  The successful candidate will have good organisation and people skills, be computer literate and havethe ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users., Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.