Consumer Debt Collections Agent
Plus Ltd, Thame, Oxfordshire
Consumer Debt Collections Agent
Salary not available. View on company website.
Plus Ltd, Thame, Oxfordshire
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 28 Jan | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: bb3555e57b904400b415470c9455b835
Full Job Description
- Contacting customers regarding outstanding payments, overdue balances, fees, and charges to ensure informed customer interactions.
- Handling customer enquiries and information requests.
- Conduct inbound and outbound calls with the utmost professionalism and empathy, ensuring good communication and good outcomes for all customers.
- Establish reasons behind arrears and ensure collection of required information is all up to date, such as income and expenditure, affordability data, in case of any changes to the customer s circumstances.
- Identify any vulnerable customers and be sure to provide tailored support in line with the company s policies and procedures.
- Establish and maintain relationships with third-party business partners.
- Ensure customers receive relevant statements in accordance with regulatory guidelines.
- Identify customer complaints and escalate them appropriately.
- Assist customers with available options/plans to help with their arrears in accordance with the clients requirements.
- Escalate any accounts when all options to recover arrears are exhausted, and where legal action may be taken.
- Report any incidents occurring with customers and clients.
- Assist with any potential financial crime, money laundering or criminal activity, again following policies and procedures.
Are you someone with previous experience working for a FCA regulated company? Do you have experience working in customer service and managing complaints? Our client, a reputable legal firm, is seeking an experienced Consumer Debt Collections Agent to join their dynamic team at their head office in Thame, on a full-time permanent basis, Monday-Friday. Within this role it will involve inbound and outbound calls, dealing with customers queries and contacting customers regarding overdue payments/balances. The ideal candidate would have previous experience working for a FCA Regulated business as a desirable and experience with handling complaints and sensitive information., - Prior experience within a FCA regulated environment, a desirable.
- Proficiency in telephone systems and adept at handling calls with professionalism and care.
- Previous experience working in a customer service or arrears management.
- Proficiency in using MS Applications such as Excel, Word and Suite.
- Demonstrated commitment to excellent client care.
- Strong interpersonal and communication skills.
- Exceptional organisation and administration abilities.
- High level of accuracy and attention to detail.
- Ability to maintain discretion and always uphold customer confidentiality.
Office based: 9am-5:30pm. - 26 days holidays, plus Bank Holidays.
- Perkbox.
- Pension Contributions.
- Private Health Insurance.
- Discretionary annual bonus scheme.
- Wellbeing Policy & Programme 1 day off per year to volunteer at a charity of your choice. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed). Alternatively, connect with us on LinkedIn via the following link: (url removed)
About this company
Plus Ltd
View full company profileNone
Relevant jobs
- Call / Contact Centres Jobs in Abingdon-on-Thames, Oxfordshire
- Call / Contact Centres Jobs in Andover, Hampshire
- Call / Contact Centres Jobs in Ashford, Devon
- Call / Contact Centres Jobs in Aylesbury, Buckinghamshire
- Call / Contact Centres Jobs in Banbury, Oxfordshire
- Call / Contact Centres Jobs in Basingstoke, Hampshire
- Call / Contact Centres Jobs in Benson, South Oxfordshire
- Call / Contact Centres Jobs in Bicester, Oxfordshire
- Call / Contact Centres Jobs in Bracknell, Bracknell Forest
- Call / Contact Centres Jobs in Brighton and Hove
- Call / Contact Centres Jobs in Burford, Cheshire East
- Call / Contact Centres Jobs in Canterbury
- Call / Contact Centres Jobs in Carterton, Oxfordshire
- Call / Contact Centres Jobs in Charlbury, Oxfordshire
- Call / Contact Centres Jobs in Chatham, Medway
- Call / Contact Centres Jobs in Chipping Norton, Oxfordshire
- Call / Contact Centres Jobs in City of London
- Call / Contact Centres Jobs in Clacton-on-Sea, Essex
- Call / Contact Centres Jobs in Crawley, Oxfordshire
- Call / Contact Centres Jobs in Dartford, Dartford
- Call / Contact Centres Jobs in Didcot, Oxfordshire
- Call / Contact Centres Jobs in Eastbourne, Darlington
- Call / Contact Centres Jobs in Eastleigh, Devon
- Call / Contact Centres Jobs in Eynsham, Oxfordshire
- Call / Contact Centres Jobs in Fareham
- Call / Contact Centres Jobs in Faringdon, Oxfordshire
- Call / Contact Centres Jobs in Grove, Nottinghamshire
- Call / Contact Centres Jobs in Guildford
- Call / Contact Centres Jobs in Hastings, Somerset
- Call / Contact Centres Jobs in Henley-on-Thames, Oxfordshire
- Call / Contact Centres Jobs in High Wycombe, Buckinghamshire
- Call / Contact Centres Jobs in Hythe, Hampshire
- Call / Contact Centres Jobs in Kidlington, Oxfordshire
- Call / Contact Centres Jobs in Luton, Devon
- Call / Contact Centres Jobs in Maidstone
- Call / Contact Centres Jobs in Milton Keynes
- Call / Contact Centres Jobs in Oxford, City of Stoke-on-Trent
- Call / Contact Centres Jobs in Peacehaven, East Sussex
- Call / Contact Centres Jobs in Portsmouth, Calderdale
- Call / Contact Centres Jobs in Rayleigh, Essex
- Call / Contact Centres Jobs in Reading
- Call / Contact Centres Jobs in Romsey, Hampshire
- Call / Contact Centres Jobs in Ryde, Isle of Wight
- Call / Contact Centres Jobs in Sevenoaks
- Call / Contact Centres Jobs in Shanklin, Isle of Wight
- Call / Contact Centres Jobs in Shoreham-by-Sea, West Sussex
- Call / Contact Centres Jobs in Slough, Powys - Powys
- Call / Contact Centres Jobs in Southampton
- Call / Contact Centres Jobs in Thame, Oxfordshire
- Call / Contact Centres Jobs in Wallingford, Oxfordshire
- Call / Contact Centres Jobs in Wantage, Oxfordshire
- Call / Contact Centres Jobs in Winchester
- Call / Contact Centres Jobs in Witney, Oxfordshire
- Call / Contact Centres Jobs in Woking
- Call / Contact Centres Jobs in Woodstock, Sir Benfro - Pembrokeshire
- Call / Contact Centres Jobs in Worthing, Norfolk