Consumer Debt Collections Agent

Plus Ltd, Thame, Oxfordshire

Consumer Debt Collections Agent

Salary not available. View on company website.

Plus Ltd, Thame, Oxfordshire

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 28 Jan | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: bb3555e57b904400b415470c9455b835

Full Job Description

  • Contacting customers regarding outstanding payments, overdue balances, fees, and charges to ensure informed customer interactions.
  • Handling customer enquiries and information requests.
  • Conduct inbound and outbound calls with the utmost professionalism and empathy, ensuring good communication and good outcomes for all customers.
  • Establish reasons behind arrears and ensure collection of required information is all up to date, such as income and expenditure, affordability data, in case of any changes to the customer s circumstances.
  • Identify any vulnerable customers and be sure to provide tailored support in line with the company s policies and procedures.
  • Establish and maintain relationships with third-party business partners.
  • Ensure customers receive relevant statements in accordance with regulatory guidelines.
  • Identify customer complaints and escalate them appropriately.
  • Assist customers with available options/plans to help with their arrears in accordance with the clients requirements.
  • Escalate any accounts when all options to recover arrears are exhausted, and where legal action may be taken.
  • Report any incidents occurring with customers and clients.
  • Assist with any potential financial crime, money laundering or criminal activity, again following policies and procedures.

    Are you someone with previous experience working for a FCA regulated company?
  • Do you have experience working in customer service and managing complaints? Our client, a reputable legal firm, is seeking an experienced Consumer Debt Collections Agent to join their dynamic team at their head office in Thame, on a full-time permanent basis, Monday-Friday. Within this role it will involve inbound and outbound calls, dealing with customers queries and contacting customers regarding overdue payments/balances. The ideal candidate would have previous experience working for a FCA Regulated business as a desirable and experience with handling complaints and sensitive information.,
  • Prior experience within a FCA regulated environment, a desirable.
  • Proficiency in telephone systems and adept at handling calls with professionalism and care.
  • Previous experience working in a customer service or arrears management.
  • Proficiency in using MS Applications such as Excel, Word and Suite.
  • Demonstrated commitment to excellent client care.
  • Strong interpersonal and communication skills.
  • Exceptional organisation and administration abilities.
  • High level of accuracy and attention to detail.
  • Ability to maintain discretion and always uphold customer confidentiality.

    Office based: 9am-5:30pm.
  • 26 days holidays, plus Bank Holidays.
  • Perkbox.
  • Pension Contributions.
  • Private Health Insurance.
  • Discretionary annual bonus scheme.
  • Wellbeing Policy & Programme 1 day off per year to volunteer at a charity of your choice.
  • To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed). Alternatively, connect with us on LinkedIn via the following link: (url removed)

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