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Customer Service Advisors

Tulip, Basingstoke, Hampshire

Customer Service Advisors

Salary not available. View on company website.

Tulip, Basingstoke, Hampshire

  • Full time
  • Temporary
  • Onsite working

Posted today, 18 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 2fe0c9c189ce4704af2d051144bdad5e

Full Job Description

Our client is seeking customer focused individuals to join their contact centre asap on a full time temporary basis for approximately 3 months with the potential for perm employment. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support. This is a full time office based role working Monday to Friday. Customer Service responsibilities will include:

  • Assist customers with varying and sometimes complex situations
  • Book routine or emergency repairs from diary management system
  • Handle initial customer complaints and forward to relevant person/department

    Individuals with great customer service skills who have the ability to actively listen, this does not necessarily have to be office based experience
  • Calls can be complex and difficult so you will need to be resilient
  • You must have good computer literacy. They use multiple systems which you will be using while talking to their customers
  • Empathy and a passion for helping people
  • The ability to connect and communicate with colleagues across the business
  • The majority of customers call relate to repairs and maintenance, so an understanding of what can happen in a home is an advantage.

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