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Parent engagement officer

Grandir UK, Basingstoke, Hampshire

Parent engagement officer

Salary not available. View on company website.

Grandir UK, Basingstoke, Hampshire

  • Full time
  • Permanent
  • Onsite working

Posted today, 21 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 8547bc731d4e4b8dac6abc51eb74b8f7

Full Job Description

to work with our friendly and professional Sales and Marketing department based at our Basingstoke Head Office. As the face of the organisation, you will be required to deliver exceptional service to customers who contact us regarding placing their children in one of our nurseries. Key R esponsibilities Build strong relationships with Nursery managers to manage parent's expectations You are the voice of the organisation and the first port of call to a new customer Provide an end-to-end solution for each customer throughout their journey with the organisation At all times maintain a high level of professionalism with customers and working to establish a positive rapport with every caller Knowledge of the occupancy management process Seeks opportunities and solutions to convert leads Respond quickly and accurately to all customers and internal colleagues Update customer information in the customer service database during and after each call

Do you have exceptional attention to detail, great listening skills and approachable and empathetic in nature?

Employee benefits portal, including discounts at 100's online high street stores Healthcare cash back plan claim cash back on medical procedures such as dental care and physiotherapy Reward and recognition points turn your points into cash through the benefits portal May I Say Thank You' A whole month dedicated to recognising employees hard work & dedication, including an all-expenses paid awards ceremony Staff referral scheme recommend your friends and family to work for us and be rewarded with a cash bonus Additional paid holiday for Christmas closure Wellbeing Day' an extra day off just for you which sits outside of your holiday entitlement 24 / 7 remote GP appointments with prescriptions delivered to your home Free on-site parking Heavily discounted childcare at our nurseries

  • Terms and Conditions apply)
  • applicable upon passing probation)
    • The Kiddi Caru Nurseries Group is committed to safeguarding and promoting the welfare of children and young people and an enhanced DBS check will be required for this role.

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