PTS Ambulance Dispatcher

As a Dispatcher, you will be assisting the Non-Emergency Patient Transport service (NEPTS) in providing a vital service to our patients by efficiently allocating patient transport vehicles to patients according to geographical area, mobility, and travel requirements. These can vary from mobile patients who can travel with minimal assistance, to complex patients who require multiple resources or specialist equipment. A Dispatcher will ensure that SCAS NEPTS can deliver the requested patient journeys with the assistance of our automated systems. You will be used to working in a target orientated environment and will thrive on working in a faced paced environment receiving a high number of varied and challenging queries per shift and are confidant in problem solving. It is essential you have geographical knowledge of the area and experience of handling logistical challenges. We are looking for an individual who can demonstrate strong communication skills and the ability to work consistently whilst under pressure.

• Experience of working in a customer-focused environment?
• Awareness of equality and diversity in the working environment?
• good geographical and logistical knowledge of the operational areas of Hampshire and Thames Valley?
• Experience of using the full range of Microsoft Office applications?
• The ability to solve problems?
• Excellent communication skills?
• The ability to remain calm whilst working under pressure
• A flexible approach to work
• Available to work Monday to Friday between 0700-1700 on 7.5 hour shifts: 0700-1500 and 0900-1700
  
  South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex. We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.


• Full training and support when you join and ongoing throughout your employment with us.
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• Enrolment into the NHS Pension Scheme.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.