Vacancy details

This role offers a valuable opportunity to enhance and showcase your administrative and communication skills. You will be responsible for handling administrative tasks and liaising with solicitors and specialist conveyancing customers, while representing Thames Water Property Searches. Ensuring that you deliver an exceptional customer service and resolution of customer issues first time around.

You will work within a supportive team environment, gaining in-depth knowledge of property searches. You will take ownership of your responsibilities and contribute positively to the continual development of the department.

What you will be doing as the Customer Service Agent

As part of the larger Customer Experience team for Property Searches you will be a recognised champion. We are seeking a reliable and professional Administrative Assistant to support with general administrative tasks and help manage phone and webchat communications, ensuring smooth operations.

Duties to include but not limited to:

+ Perform general administrative tasks such as data entry, maintaining accurate records and updating online databases or systems
+ Deliver the customer experience required in meeting the process and standards agreed
+ Adhere to business fulfilment policies and processes
+ Identify issues for escalation to line management, having followed appropriate approaches to resolve the issue first hand
+ Identify opportunities to improve practices and effectiveness
+ Support the team with ad-hoc tasks, including telephony and online support
+ Demonstrate a striving for excellence through a positive attitude to targets & coaching and seeking support and feedback
+ Follow plans and schedules provided to maximise performance, and provide ideas for improvements

+ Strong verbal and written communication skills
+ Excellent attention to detail
+ Proficiency in using webchat platforms and Microsoft Office (Word, Excel, Outlook)
+ Ability to stay organized and focused in a fast-paced environment.
+ Previous experience in customer service or administrative work is a plus, but not mandatory
+ Friendly, approachable, and confident in dealing with customers
+ Strong problem-solving skills
+ A proactive attitude with a willingness to learn and adapt

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.