Assistant Patient Pathway Coordinator - CAT 2 (Fixed Term 9 Months)

An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator (APPC) to join our Clinical Administration Team in the Ophthalmology Department. We are looking for a candidate who can provide support to clinical and non-clinical staff. You will be a point of contact for administrative issues relating to patients' pathway of care, working as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. Main duties of the job You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales. The Ophthalmology team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers. This is an exciting time to join the Ophthalmology Department as we move towards more digital ways of working, including virtual clinics and assessment., The post holder will be the point of contact for all administrative issues relating to patients pathway of care. The post holder will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

• NVQ Level 3 in Business Administration / Customer Care or acquired equivalent experience
• GCSE or equivalent
Previous Experience Essential
• Experience of using of IT systems and patient data systems
• Experience of scheduling outpatient appointments and / or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team
  
  Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our CARE values : C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.