Band 4 Patient Pathway Co-ordinator - Radiology INTERNAL ONLY

We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Radiology teams. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure., To work with the Clinical Leads and Patient Pathway Teams to ensure scheduling capacity is sufficient for expected demand. To direct, support and effectively lead the Patient Pathway Support Team. To keep accurate records and produces waiting list reports contributing to demand & capacity reviews. To manage the collection or compilation of waiting list data that may be required on an ad-hoc basis for audit purposes. To collect appointment statistics from the Patient Pathway Support Team relating to unattended appointments etc., ensuring patterns are highlighted and addressed appropriately. To recognise when patients are on cancer pathways and liaise with Cancer Services MDT Co-ordinators to ensure patients are scheduled appropriately and sensitively. To validate data for DM01 submission to Care Commissioning Groups in conjunction with the Service Manager (Administrative). To ensure scheduled lists and recovery bay bookings are managed appropriately in conjunction with Consultant Radiologists, Lead Radiographers, and Radiology Sister whilst undertaking appropriate pathway administrative functions for coding and income purposes., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

If you are looking for the next step in your career, the Radiology department can offer you a great environment that will enable you to develop your knowledge of patient pathways and diagnostic targets. We require an enthusiastic, reliable and organised individual to join our team within Radiology who can offer commitment to meeting patients' expectations and diagnostic targets. We are a busy and challenging department with changing priorities; therefore well-developed communication and organisational skills are essential. I.T. literacy is key as you will act as a super user for the Radiology Information System and Electronic Patient Record, and will be required to have a good working knowledge of all hospital systems. Familiarity of PC software packages e.g. Microsoft Word, Excel and Outlook is desirable.,

• Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent in English and Maths, grades A-C
Desirable criteria
• Experience of handling patient complaints, Experience of using full range of IT systems and patient data systems
• Experience of using Microsoft Office, including Word and Excel
• Experience of scheduling outpatient appointments and/or admissions
Desirable criteria
• Experience of working with patients and providing information regarding their appointments or treatment team
• Experience of handling patient complaints
  
  Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." We are Compassionate in our thoughts, words and actions We are Aspirational and have a true desire to be dynamic and to innovate We are Resourceful and responsible in the way we work and live We are Excellent in our development, fairness and sharing best practice Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical. Diversity is what makes us interesting… Inclusion is what will make us outstanding. Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community., The City of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK. The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good. Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen., By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period. The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies. Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites.

Staff Benefits
• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• NHS pension scheme
• Employee Assistance Programme
• Money Advice Service
• Generous maternity, paternity and adoption leave for eligible staff
• On-site nursery (based at RBH)
• Full educational library services
• Cycle to work scheme, lockable storage for cycles
• Bus to work scheme
• Excellent rail and bus links
• A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.