Bereavement Services Officer

We are looking for an empathetic, caring, enthusiastic and organised individual. You need to be able to prioritise your day and liaise with others, to co-ordinate a wide range of tasks within tight timescales, working under pressure and showing initiative. You will play an important role in the effective organisation and coordination of the Bereavement Service.
Bereavement Services speak with and support bereaved relatives, to navigate the administration needed after losing a loved one. Bereavement Services work alongside the Medical Examiners team to arrange completion of the Medical Cause of Death Certificates for our deceased patients. This role will also interact with the mortuary team, the Coroner's Office, funeral directors and Registrars.
You must be computer literate, used to updating a database, to keep information up to date. A large part of your day will involve working on the telephone, listening and supporting the bereaved.
If you are a hardworking, compassionate, organised and confident individual, with strong administration/IT skills, we would love to hear from you.
You will need to flexible, as you may need to travel to one of the other sites at short notice to cover the service., The successful candidate will provide a compassionate and understanding service to bereaved families, offering help, support and information, to ensure understanding of the administration process and working to provide the Medical Cause of Death Certificate for our deceased patients.
The role also includes ensuring deceased's property is recorded, safely stored and returned to the families, carers or legal representatives.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.", Staff and patients from across East Kent Hospitals are the feature of the biggest NHS recruitment drive in its 70 year history. https://www.ekhuft.nhs.uk/patients-and-visitors/work-here/
Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the 'We are the NHS' campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.
There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We're on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work,
there's never been a better time to join us. To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.
We'll close this job advert once we've received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on who are happy to help.
We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust's People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.
We operate a no-smoking policy on all our sites and grounds.